Location: Pascagoula,MS, USA
Position PurposeDesigned to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience.Ensure: leaders are visible on the sales floor at all times. Effective two-way communication takes place between management and associates. Tasks are completed in a timely manner. Associates are happy and more productive, resulting in a great in-store experience for Associates and Customers.Job ScopeThis position coordinates the work of Customer Service Associates.This position has no direct budgetary accountability.Essential Functions1)Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.2)Adhere to assigned work schedule in order to provide predictability in workload scheduling.3)Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.4)In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.5)Review daily staffing 6)Review workload planning calendar 7)Evaluate recovery needs8)Conduct recovery blitzes at2, 4, 6 and 89)Monitor fitting room, selling floor and sizing recovery 10)Communicate cleanliness expectations and inspect for completion prior to sign off11)Conduct effective hand off to incoming MOD or provide communication for opening MOD12)Provide support to store management as requested.Qualifications and Skills RequiredHigh School diploma or GED1-2 years of related experience in retail customer serviceFundamental reading and math skillsAbility to effectively communicate in EnglishWorking ConditionsRetail store environment where extended periods of standing are requiredRetail store stockroom environment subject to fluctuations in temperatureOccasional lifting and maneuvering of merchandise and displaysFrequent lifting and maneuvering of merchandise and displaysExposure to dust and extreme temperatures while unloading trailers Scheduled work hours may vary, to include evenings and weekends Occasional use of ladders required