Compensation range: $20.00 - $22.00 per hour
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Joining Indochino is a chance to join a growing and exciting organisation. Since 2008, Indochino has been disrupting the retail scene, offering stylish, perfectly-fitting, personalised apparel on a mass scale. As a Showroom Team Lead, you'll receive the following benefits:
- A generous suiting allowance, we want you to really love what we sell and to look great in our products.
- Great benefits, including Medical and Dental (co-split).
- Incredible growth opportunity – if you have the ambition and drive, with the skills to back it up, you will be able to develop as we grow.
ABOUT THE ROLE:
Indochino is looking for a Showroom Team Lead/Key Holder to join our Newbury Showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.
- Help achieve daily goals to drive sales and maintain customer service.
- Focus on driving key metrics to meet revenue expectations.
- Assist with the execution of daily operational requirements, including floor management, staff breaks, and daily schedule management.
- Supervise sales floor and provide direct supervision in the absence of a head of store.
- Hold staff accountable for metric-based goals and drive results through key performance indicators.
- Be accountable for personal metric-based goals.
- Manage detailed customer appointment calendar to ensure customer satisfaction and excellent experience.
- Ensure customers' experience is seamless and unforgettable by leading by example and managing the team to uphold Indochino's customer experience standard.
- Manage customer issues with professionalism and tact.
- Provide feedback, ideas, and information to elevate merchandise and operational efforts.
- Act as a subject matter expert on fit, product, and customer experience at Indochino.
- Assist the Showroom Management Team in training and onboarding new Style Guides.
ABOUT YOU:
You are passionate about fashion and deliver customer service that is top-notch. You are a great mentor and team player, understanding what it takes to help and support everyone to succeed as a team. Additionally, the following describes you:
- Fashion-conscious and service-oriented.
- Sales and metric driven.
- Strong leadership and people management skills.
- Excellent written and verbal communication skills.
- Keen understanding of menswear products, fit, and fit process.
- Self-starter with a strong solution-oriented thought process.
- Ability to remain calm under pressure and lead a team during high-energy situations.
- Ability to multitask and manage time independently.
- Ability to execute on timelines and expectations autonomously.
- Ability to recognize and react to changing work demands.
- Strong proficiency in iOS-based programs and products.
- Strong proficiency in Excel and other MS Office programs.
If this sounds like something you'd love to do and you know you're the person for us, visit our careers page, tell us a bit about yourself, we'd love to hear from you!
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