Location: Richmond,VA, USA
Objective: To ensure the efficient operation of a safe and happy Kids Zone.
Reports to: Assistant General Manager /General Manager
Criteria: Minimum 2 years of child care experience preferred. Minimum 6 months of personnel supervision preferred. Red Cross CPR/AED certification required within 60 days of hire.
Responsibilities Include But Are Not Limited To:
* Get and keep members.
* Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible.
* Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
* Abide by the Service Standards set for your Department.
* Attend mandatory meetings.
* Arrive 5 minutes early in proper uniform.
* To ensure exceptional customer service by hiring, training and maintaining a proactive, efficient, professional and friendly staff.
* Communicate all promotions, activities and developments in all departments within the club to members.
* Schedule staff to provide appropriate coverage within the limitations provided by management.
* Respond in a timely manner and satisfactory way to members concerns or comments.
* Attend Department Head meetings and inform staff of developments and upcoming events within the club.
* Ensure that the staff is meeting the expectations of the club Manager.
* Hold regularly scheduled department meetings for ongoing training and sharing of information. Must turn in the minutes of each meeting to the GM/AGM.
* Accurately complete new hire paperwork and submit to the GM for approval to submit to Corporate before placing a new employee on the schedule.
* Maintain current personnel records on staff, perform administrative duties and properly complete required paperwork.
* Schedule an orientation for new employees.
* Use disciplinary action when necessary and properly document such action. Terminate substandard employees.
* Develop, implement and evaluate department goals on a regular basis.
* Review and provide constant feedback on job performance.
* Communicate effectively with and provide constructive feedback to all department heads and management staff.
* Use proper chain of command and ensure staff does the same.
* Set the example of professional behavior and exceptional customer service for all staff members.
* Prepare monthly schedules to meet child- to-staff ratio guidelines.
* Create and submit monthly Kids Zone activities calendar.
* Plan, organize, and promote Kids Zone activities and special events.
* Coordinate Kids Zone activities with other departments.
* Determine and order supplies as needed upon management approval.
* Notify Housekeeping and Maintenance of any related concerns and follow-up so needs are addressed quickly.
* Enforce Kids Zone and club policies in a professional but firm manner.
* Perform duties of Kids Zone attendant as needed.
* Perform other duties as reasonably assigned.