Location: West Babylon,NY, USA
Assistant General Manager
What we expect…
A motivated individual, whose passion for kids, paired with a growth mindset and the desire to learn and develop as a leader drives them daily in efforts to make a positive impact. Someone with a solid understanding of sales and operational excellence who, in combination with the GM, will use our lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents.
A leader with a positive attitude who is ready to utilize a thoughtful approach to all aspects of the organization while taking great satisfaction in meeting and beating goals, with a “Win the Day” philosophy. Someone with experience with kids, who leads from the front, getting on the mat and teaching approx 10-15 classes per week.
Assistant GM Responsibilities:
● Provide excellent leadership and management to create a positive, energetic, successful environment for coaches and members.
● Properly assist in exceeding all KidStrong sales and operational budgets.
● Work closely with the GM to ensure that the coaches and studio are looked after.
● Assist in building and maintaining KidStrong class size through scheduling optimization.
● Model all center activity through self-involvement (leading by example).
● Open and effective communication with staff (feedback, center needs, trials, all relevant member related information, etc).
● Enforces KidStrong corporate policies, business practices, systems and processes.
● Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
● Provides and maintains the highest level of customer service.
● Responsible for ensuring that the facility is clean with a “roll up the sleeves” mentality, including the ability to lift weight plates and fitness equipment, maintained and operationally sound. This also includes updating “the rig” to match the monthly curriculum needs.
● AGM will lead and develop his/her coaching team through feedback, meetings, evaluations, and recognition in addition to coaching the required amount of classes.
● Ensure that all Coaches are aware of the current policies and procedures and up to date on any changes
● Help train new coaches and ensure all center processes and programming are followed and executed properly.
● Knowledgeably and enthusiastically delivers pre-designed workouts to parents and students (15 students per class) ages walking – 11 years old
● Energize and motivate members throughout the class
● Be promotionally-oriented and have the ability to schedule trials through a company required vetting process.
Qualifications:
● Experience with children and/or fitness industry strongly preferred.
● Associate or Bachelor's degree in business, education, or related field would be a plus
● Understanding all performance metrics of goals
● The ability to multi-task, manage member and staff concerns.
● Excellent verbal and written communication skills.
● Strong work ethic, integrity, and professional demeanor.
● Practical work experience using Microsoft Office Products
● Ability to run productive individual and team meetings
Certifications Required: this can be obtained post-hire, and must be kept current
● CPR certified
● First Aid certified
Physical Demands:
● Our staff is asked to work out with the kids, know the proper form and corrections, and actively run the activities. Bending, kneeling, crouching, crawling, reaching, balancing, etc
● Aerobic activity
● Sustained physical exertion
● High energy
● Ability to lift 50 pounds
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.