Location: Washington,DC, USA
Organization OverviewAs the largest and most diverse network in American philanthropy, United Philanthropy Forum holds a unique position in the social sector to help increase philanthropy's impact in communities across the country. We are a membership organization of nearly 100 philanthropy-serving organizations (PSOs), representing 7,000 foundations and other funders, who work to make philanthropy better. The Forum envisions a courageous philanthropic sector that catalyzes a just and equitable society where all can participate and prosper.Position SummaryReporting to the Senior Manager of Knowledge Services (Supervisor), the Associate will support the Forum's Knowledge Management (KM) Collaborative, which is powered by a collective technology platform currently utilized by 37 of the Forum's members (our KM Partners). This unique state-of-the-art platform offers Forum members a Salesforce-based constituent relationship management (CRM) solution that is integrated with a Drupal-based website content management system (CMS). KM Partners also have access to a learning community featuring regular virtual programming and community support from those who understand the role of knowledge management at a PSO and its intersections across operations, membership, communications, and technology.The Associate will produce the KM Collaborative's bi-weekly Office Hours programming, coordinate the annual Users Group convening, and be involved in all aspects of user engagement, communications, and evaluation. This role is not expected to have technical expertise in Salesforce or Drupal but is expected to connect KM Partners to the resources and people who do and help translate this type of work to a more general audience.This is a full-time, exempt position and is open to remote candidates.Position SpecificsWith guidance from supervisor and a very collaborative Knowledge Services team:External EngagementOnboard new staff into the KM Collaborative community by sending welcome email series, providing orientation calls, and being responsive to all inquiries receivedMaintain familiarity with all KM Partners, building trusted relationships to ensure the Knowledge Services team is meeting the needs of each organizationOrganize and participate in Knowledge Services team's recurring engagement check-insStrategically engage with all KM Partners daily and weekly on Slack WorkspaceSupport KM Mentorship program.External CommunicationsProduce, monitor, and maintain an engaging and effective presence for the KM Collaborative on the Forum's websiteAssist with the development of the Knowledge Services communications plan and long-term strategy, including identification and tracking of key performance indicatorsWrite and send relevant mass emails using Pardot to keep various KM audiences informed and engaged to deepen our reputation and influenceContribute to various routine Knowledge Services team reporting for the CEO, Board, committees, etc.Produce and distribute the KM Collaborative's Annual Evaluation and prepare summary of findings.Program SupportProvide vital program management support for the feature KM Collaborative programs:KM Office Hours – bi-weekly calls featuring presentations and Open Floor time to provide supportKM Users Group – annual gathering to build community and learn togetherProvide planning and logistical support for KM programming including Working Group meetings and occasional trainingsManage the post-production/content management of recorded resources for all KM programsAssist with scheduling and note-taking during programs, as needed.AdministrationProvide administrative support for contracting and evaluation aspects of KM Consulting ServicesSupport various Knowledge Services team special projectsSupport all external surveying efforts and support team scheduling.QualificationsRequired QualificationsDeep interest in KM Collaborative's use of technology to advance Forum's mission to catalyze a just and courageous philanthropic sectorProficiency* in the use of applications/platforms for: Word processing, Spreadsheet calculations, and Presentations (e.g., Google Suite and Office 365), Project Management (e.g., Asana), Surveys and Evaluations (e.g., Alchemer), Videoconferencing and Messaging (e.g., Zoom, Slack), and Document management (e.g., Box) *Experience using similar tools with commitment to further develop skills is suitable replacement for proficiencyStrong engagement skills, with the ability to own and take initiative of meaningful 1:1, small group, and large group meetingsStrong communication skills, with the ability to create effective written, verbal, and web content for internal and external audiences across multiple platforms and for different learning stylesHighly organized, motivated, and detail-oriented with ability to set priorities, develop schedules, and monitor progress toward goalsAbility to manage multiple projects simultaneously, knowing how to prioritize and adjust timetables based on demand and other factors, as well as handle new or unplanned projects with agility and flexibilityVersed in volunteer engagement and managementExperienced collaborator who works well with many different leadership and working styles, and among peers with varying levels of authorityEmbraces the opportunity to contribute to a positive organizational culture and develop in organizational competencies of Collaboration, Continuous Learning, Innovation, and Racial EquityPreferred QualificationsWork experience in, and/or knowledge of nonprofit, membership association, and/or philanthropy sectorExperience with CRMs (we use Salesforce) and CMS (we use Drupal)Experience with email marketing platforms (e.g., Mailchimp, Constant Contact; We use Pardot)Organizational CompetenciesCollaborationContinuous LearningInnovationRacial EquityRole CompetenciesOrganizationCommunicationRelationship building/People-centeredSalary & BenefitsThe Forum offers a comprehensive salary and benefits package, including 100% employer paid health coverage; employer contributions to a retirement plan; dental and vision coverage; short- and long-term disability insurance; and generous vacation, holiday, and sick and medical leave. The salary range for this position is $61,000-73,000, commensurate with experience.Other InformationInterview ProcessThere are two rounds of interviews and our goal is that all applicants will hear back from us. We will stop accepting applications on Monday, October 14. Applicants who do not move forward to Round One will hear back by October 31.Round One: 30-minute Video InterviewRound Two: 60-minute Video Interview with Hiring Team (Vice President of Knowledge Services, Directorof Knowledge Services, Senior Manager of Knowledge Services, and Senior Director of Member Services)Commitment to EquityA key strategic priority for United Philanthropy Forum is to advance racial equity, diversity and inclusion in philanthropy. The Forum envisions a courageous philanthropic sector that catalyzes a just and equitable society where all can participate and prosper. It is not possible for us to achieve this vision without addressing racial equity. Externally, we strive to be a leading connector, convener and collaborative partner for all regional and national philanthropy-serving organizations (PSOs) on racial equity, diversity and inclusion. Internally, we work continuously to embed racial equity in all aspects of our work.Equal opportunity and having a diverse staff are fundamental principles of United Philanthropy Forum, where employment and promotional opportunities are based on individual capabilities and qualifications without regard to age, disability, gender, gender identify, gender expression, genetic information, national origin, marital status, military status, pregnancy or childbirth, race or color, religion, sexual orientation, or any other protected category as established under law.Location and Work EnvironmentThe Forum is headquartered in Washington, D.C. Although we continue to maintain a physical office, the Forum currently operates as a virtual office. Staff located in the greater D.C. area have the option to work from home or in the office, or some combination, based on employee preference. Staff located outside of the greater D.C. area will be expected to visit our D.C. office a few times a year. Employees receive financial stipends and other necessary supports to cover expenses of working remotely.How to ApplyPlease submit a resume and answers to the below three questions to ...@unitedphilforum.org ; by Monday, October 14, 2024. Please use the following subject line: “Knowledge Services Associate: Last Name, First Name.” Application deadline is Monday, October 14, 2024. No telephone inquiries please. The Forum is an Equal Opportunity Employer. We are committed to building a culturally diverse team and encourage applications from candidates of diverse backgrounds.Application Questions to Accompany your ResumePlease answer the questions from your personal/professional life. Please aim to answer each question with one paragraph (~200 words/8 sentences). We look forward to reading your three paragraphs answering the three questions.Tell us about a time you welcomed a new person into a community.Tell us about a time you developed a communications strategy to get more people to attend a program.Tell us about a time you noticed how sharing knowledge about technology positively influenced a situation.#J-18808-Ljbffr