Korean Customer Service Representative (Remote)
: Job Details :

Position Overview: We are seeking a dedicated and detail-oriented Korean Customer Service Representative to join our Contact Center team. In this role, you will handle inbound and outbound calls related to member and provider inquiries, ensuring a seamless experience and pursuing one-call resolutions. You will collaborate with various departments to provide accurate health share information in line with Membership Guidelines.

Essential Duties:

• Answer incoming calls from members and providers, conducting follow-up outbound calls as needed.
• Resolve general inquiries and issues via phone or email.
• Identify and escalate complex issues to management when necessary.
• Document trends or operational problems and notify management for resolution.

Skills Required:

• Proficiency in Korean language and English.
• Strong customer service skills with a focus on member satisfaction.

Education/Experience:

High School diploma or GED required.