Location: Plano,TX, USA
L1 Network?Support?Specialist
Location:?Plano, TX?
Type:?Long term?potential?CTH?
Pay:?$23.00?(W2)?
Conversion:?Typically?around?3?months
Red?Knight?Solutions?is?dedicated?to?partnering?with?you?to?secure?the?right?position?for?your?
future.?Our?SWAT?team?approach?aligns?your?expertise?with?our?clients?needs,?
creating?lasting?partnerships.?
Overview:?We?are?seeking?a?highly?skilled?and?experienced?L3 Desktop Support Specialist with?
network?administration?responsibilities?to?join?our?IT?team.?The?ideal?candidate?will?have?a?strong?
background?in?both?desktop?support?and?network?administration,?with?the?ability?to?troubleshoot?
and?resolve?complex?technical?issues. CCNA and CCNP certification required.
Responsibilities:
Desktop?Support:
Provide?technical?assistance?to?end-users,?including?troubleshooting?hardware,?software,?and?network?issues.
Install,?upgrade,?and?maintain?desktop?operating?systems?and?applications.
Conduct?remote?troubleshooting?and?provide?clear?technical?instructions.
Customize?desktop?applications?to?meet?user?needs.
Record?technical?issues?and?solutions?in?logs.
Follow?up?with?clients?to?ensure?their?systems?are?functional.
Network?Administration:
Monitor?and?maintain?network?performance?and?security.
Troubleshoot?and?resolve?network?connectivity?issues.
Manage?network?security?measures.
Maintain?network?services,?such?as?DHCP,?DNS,?and?VLANs.
Requirements:
5-8?years?of?experience?in?the?IT?field
Experience?with?the?ServiceNow?(SNOW)?ticketing?system.
CCNA?and?CCNP?certification.
Experience?with?Cisco?switches.
iPhone?support,?setup,?and?managing?platforms.
Industrial?experience?(for?safety?reasons).
Willingness?to?work?overtime?or?on?weekends.
Flexibility?to?work?different?shifts?if?needed.
Proven?work?experience?as?an?L3?Desktop?Support?Engineer?or?similar?role.
Hands-on?experience?with?Windows,?Linux,?and?Mac?OS?environments.
Knowledge?of?network?security?practices?and?anti-virus?programs.
Ability?to?perform?remote?troubleshooting?and?provide?clear?instructions.
Customer-oriented?attitude.
Must?be?ready?to?take?any?shift,?any?day.
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