L1 Network Support Specialist_San Antonio
: Job Details :

L1 NetworkSupportSpecialist Location:San Antonio, TX Type:Long termpotentialCTH Pay:$23.00(W2) Conversion:Typicallyaround3months RedKnightSolutionsisdedicatedtopartneringwithyoutosecuretherightpositionforyour future.OurSWATteamapproachalignsyourexpertisewithourclient'sneeds, creatinglastingpartnerships. Overview:WeareseekingahighlyskilledandexperiencedL3 Desktop Support Specialist with networkadministrationresponsibilitiestojoinourITteam.Theidealcandidatewillhaveastrong backgroundinbothdesktopsupportandnetworkadministration,withtheabilitytotroubleshoot andresolvecomplextechnicalissues. CCNA and CCNP certification required. Responsibilities:

• DesktopSupport:

• Providetechnicalassistancetoend-users,includingtroubleshootinghardware,software,andnetworkissues.

• Install,upgrade,andmaintaindesktopoperatingsystemsandapplications.

• Conductremotetroubleshootingandprovidecleartechnicalinstructions.

• Customizedesktopapplicationstomeetuserneeds.

• Recordtechnicalissuesandsolutionsinlogs.

• Followupwithclientstoensuretheirsystemsarefunctional.

• NetworkAdministration:

• Monitorandmaintainnetworkperformanceandsecurity.

• Troubleshootandresolvenetworkconnectivityissues.

• Managenetworksecuritymeasures.

• Maintainnetworkservices,suchasDHCP,DNS,andVLANs.

Requirements:

• 5-8yearsofexperienceintheITfield

• ExperiencewiththeServiceNow(SNOW)ticketingsystem.

• CCNAandCCNPcertification.

• ExperiencewithCiscoswitches.

• iPhonesupport,setup,andmanagingplatforms.

• Industrialexperience(forsafetyreasons).

• Willingnesstoworkovertimeoronweekends.

• Flexibilitytoworkdifferentshiftsifneeded.

• ProvenworkexperienceasanL3DesktopSupportEngineerorsimilarrole.

• Hands-onexperiencewithWindows,Linux,andMacOSenvironments.

• Knowledgeofnetworksecuritypracticesandanti-virusprograms.

• Abilitytoperformremotetroubleshootingandprovideclearinstructions.

• Customer-orientedattitude.

• Mustbereadytotakeanyshift,anyday.