Location: all cities,TX, USA
Starting Pay Rate: $20.31/hour
Hybrid (3 day onsite, 2 work from home) in downtown Austin, TX
First 2 weeks will be fully onsite for training
This position is a40-hour/week contract role responsible for providing tech support through phone and web portal requests. You will be responsible for taking calls, creating, and managing detailed tickets, and following up on tickets for multiple retail locations throughout the country. Supporting front-line employees. (Point of sales systems)
6-month contract + potential for extensions/conversion to full-time
$20.31/hour for the first 7 months, then $21.60/hour
Free training and certification courses after 3 months
A laptop and headset will be provided
Potential Shifts:
5:30am-2pm
8:00am-4:30pm
1pm-9:30pm
You will have 2 days off in a row (Could be Tuesday & Wednesday off)
Requirements:
Open availability, including holidays, nights, and weekends
1+ years of call center or customer service experience
A love of technology and a passion to learn more
Ability to speak to customers level of expertise
Effective verbal and written communication skills
Expert problem-solver, able to accurately diagnose issues and repair systems
Independent work ethic to implement solutions without constant supervision