Location: Athens,GA, USA
Position Information
Classification Title Animal Care Veterinary/Animal Science Paraprofessional/Professional FLSA Non-Exempt FTE 1.0 Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
* Working within a fast paced environment that involves a high volume of phone calls, communicating with clients that may be distressed during the process of dealing with an unwell animal.
* Experience with handling cashier responsibilities while answering phones and entering information into system.
Position Summary
The primary responsibility for this position will be to assist the Large Animal team on setting appointments and receiving emergency patients during evenings, overnights, weekends, and holidays. This incumbent will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system, and process payments for services.
Knowledge, Skills, Abilities and/or Competencies
* Knowledge of office equipment regarding multi-windows use/diverse software applications, including multi-relational database systems is required.
* Working knowledge of MS office applications, including Word, Excel, Power Point, Publisher and Outlook required.
* Typing speed 35 wpm or higher preferred.
* Proven ability to work in a fast paced environment with multi-tasking abilities while under pressure.
* Excellent communication skills - written and verbal.
* Ability to understand and follow oral and written instructions.
* Punctuality and attendance are critical to fulfill the mission of the organization.
Physical Demands
* Lift and carry up to 25 lbs.
* Repetitive motions and actions.
* Long periods of standing or sitting.
Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
* Provide and maintain excellent client service by being the initial, and ongoing, point of contact for all Large Animal Clientele.
* Collect owner and patient information for any cases that might be arrive after hours for emergency services for In- Hospital as well as Field Services.
* Appropriately prepare the paper medical record with necessary documents, estimates and history forms.
* Field client calls and answer general inquiries about services provided, estimates, billing questions, payment options and scheduling, etc., via phone and face to face interactions.
* Help collect payment information and deposits for after-hours Field Service emergencies as well as patients being admitted into the hospital.
* Provide point of sale transactions for any clients that are checking out after hours.
* Check in and out patients that are arriving or discharging from the hospital for non-emergent matters.
Percentage of time 60 Duties/Responsibilities
* Make sure that medical records are being processed completely with all pertinent records scanned and archived digitally into VetView.
* Assist Medical Records Manager with cleaning up duplicates or communication flag errors within the electronic medical record.
* Assist with sending deficiency notices of missing medical records requirements to clinicians listed on the case.
Percentage of time 30 Duties/Responsibilities
* Provide additional support and assistance for Small Animal Emergency Front Desk during times of staffing shortages.
* Assist with processing payments and collecting deposits as a back up to the Small Animal Front Desk.
Percentage of time 10
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kris Mitchell Recruitment Contact Email ...@uga.edu Recruitment Contact Phone (706)###-####
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
* Resume/CV
* Cover Letter
* List of References with Contact Information
Optional Documents
Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (...@uga.edu).
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.