Location: Cleveland,OH, USA
Job Title: Senior Site Specialist
Job Description
As a part of the team, you'll do important work, such as helping customers find cures for cancer, protecting the environment, or ensuring our food is safe. Your work will have a real-world impact, and you'll be supported in achieving your career goals! Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer's laboratory business needs.
Responsibilities
* Perform laboratory services such as order delivery and chemical inventory receipt/reconciliation.
* Analyze, maintain, and reconcile various customer and company reports to ensure partner requirements are met.
* Follow work processes as outlined by our written procedures.
* Listen to customer concerns, effectively address issues with a goal of resolution within the established timeframe, and proactively communicate with supervisor any customer concerns and/or potential problems.
* Work primarily at customer site, which may require working independently.
Essential Skills
* Quality assurance
* Customer support
* Chemical processing
* Chemical inventory
* Quality control
* Data entry
Additional Skills & Qualifications
* Education: High School Diploma, college degree preferred
* Experience: 2-3 years of equivalent experience, preferably within a laboratory setting or services.
* Demonstrated customer service, verbal, written, and presentation skills.
* Ability to read, write, and speak English fluently, using strong communication skills.
* Desire to deliver excellent customer service, including maintaining a professional appearance in all interactions.
* Interpersonal skills to collaborate with various levels of personnel and customers.
* Knowledge of data entry functions.
* Computer proficiency with intermediate skills in Microsoft Office suite.
* Organizational skills to multi-task and meet due dates as needed.
Work Environment
Works primarily at customer site, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.). Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats, and/or safety glasses.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
* Hiring diverse talent
* Maintaining an inclusive environment through persistent self-reflection
* Building a culture of care, engagement, and recognition with clear outcomes
* Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@actalentservices.com for other accommodation options.