Location: Charlotte,NC, USA
SATO America is seeking a detail-orientated, service-focused, Media Product Manager.
At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable world. In over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world. Do you have what it takes to be our customer's most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you.
SUMMARY: The Media Product Manager is responsible for the media product strategy for pertinent product lines, including the product life cycle, new product introductions, and customer-facing programs. The Media Product manager is expected to be the evangelist for their product lines while managing their portion of the Media business from a revenue and profitability standpoint. The Media Product Manager will typically be responsible for developing and launching products and services in new markets or for new technologies.
DUTIES & RESPONSIBILITIES:
PRODUCT ADMINISTRATION:
Responsible for all administrative details for relevant product lines such as ERP data, part number maintenance, datasheets, and marketing documentation.
PRODUCT HIERARCHY:
Responsible for all product hierarchy assignments and maintenance within the ERP system used to segment the products for measurement and analysis.
NEW PRODUCT INNOVATION:
Responsible for understanding the leading edge of technology related to their product lines, including new product introductions into the SAL market by competitors and suppliers.
Responsible for understanding the current unmet customer pain points that could be met with new products and/or services.
PROGRAM SUPPORT: Responsible for all aspects of media programs, including but not limited to setting program participants, stocking levels, pricing, and support documentation.
COMPETITIVE ASSESSMENT AND POSITIONING:
It is critical for SATO America to understand how we compare to the competition within our markets and geographies.
Assessing and communicating this understanding internally to relevant teams.
Partnering with the other SAL departments to develop projects to address gaps and accentuate strengths.
RAW MATERIAL CHANGES:
Responsible for all raw material changes impacting the product. This includes the identification of alternative raw materials, transition of all finished goods to the new raw material, customer engagement activities related to raw material change, communication of the change both internally and externally, and the closing of the raw material change project. These activities will be managed jointly with Purchasing, Sales, Customer Service, and Technical Services.
PROCESS IMPROVEMENT:
Identify opportunities for process improvement and cost reduction. This may involve implementing lean manufacturing principles, optimizing production workflows, and utilizing new technologies or methodologies to enhance efficiency and productivity and support the introduction of new equipment.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Associate's Degree in a related field, Engineering or Materials Science helpful
Knowledge of thermal and laser-based consumable products and their fit to end-use applications.
Minimum of two years experience in product management.
B2B experience with a multi-tiered channel sales model
Strong verbal, written, and interpersonal communications skills, including public speaking
Strong organizational and time management skills with a history of results-driven project management and cross-functional team leadership.
Ability to diagnose customer requirements and identify the best product to meet those requirements.
Ability to develop and implement product roadmap plans and launch products into the market.
Demonstrated ability to create a business case to justify and fulfill improvements and or product-related strategies.
Must possess strong business acumen.
Ability to manage multiple projects and shift quickly between projects and priorities.
Must be proficient with Microsoft Office programs (PowerPoint, Excel, Word)
Action-oriented, self-starter who can delegate and be hands-on as situations deem appropriate.
Ability to organize and manage multiple concurrent projects and priorities.
Excellent organizational and innovative problem-solving skills.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: Remaining in the seated position
Dexterity: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
TRAVEL REQUIREMENTS: Travel domestically and internationally may be required up to 25%.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent will primarily work in an office and production floor environment. The employee is frequently required to enter and work on the facility's production area with exposure to loud noises and moving equipment.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.