Laboratory Technician-Portland & Scarborough, ME
: Job Details :

Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.Join Sonova. Create sense.Portland (ME), United StatesLaboratory Technician-Portland & Scarborough, METrue North Hearing Centers, part of AudioNovaLocation: Portland & Scarborough, ME2401 Congress St. Suite 3 Portland, ME 04102248 US Route 1 Scarborough, ME 04074Hourly Rate & Schedule: $20.00-23.00 an hour, based on experienceMonday-Friday 8:30am-5:00pmPosition Summary:The Lab Tech performs functions associated with the service of hearing aids and accessories including cleanings and modifications, and basic office duties.What We Offer:Medical, Dental, Vision Coverage401K with a Company MatchFREE hearing aids to all employees and discounts for qualified family membersPTO and Holiday TimeNo Nights or Weekends!Legal Shield and Identity Theft Protection1 Floating Holiday per yearResponsibilities & Duties:Greet patients with a positive and professional attitudeCollect patient intake forms and maintain patient files/notesReceive inbound calls, schedule/confirm appointments for new and repeat patientsFirst level support to patients, answer questions, check patients in/out, collect and process paymentsProcesses returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care ProfessionalProcess repairs, under the direct supervision of a licensed Hearing Care ProfessionalGeneral knowledge and ability to sell accessories such as batteries, etc.Support in processing patient orders, receive all orders and verify pick up, input information into all relevant systemsClean and maintain equipment and instrumentsSubmit equipment and facility requestsGeneral office duties, including office cleanlinessTimely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as neededClean & performance checks on Hearing Aids and accessoriesProvide Hearing Aid/accessory service assistance to walk-in patientsSupport the HCPs with Hearing Aid/accessory modifications.Visually inspect Hearing Aids/accessories and identify defects as requiredPerform general routine machine maintenance and daily workstation clean-upMeet established individual goalsAssist with event planning and logistics of community outreach events to promote the AudioNova brand and generate demand.Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standardsAdhere to AudioNova brand standardsOther duties and responsibilities as assignedJob QualificationsEducation:-High School Diploma or equivalentCertifications:-Not applicableIndustry/Product Knowledge Required:-Demonstrated understanding of ESD and handling of materials in accordance with safety proceduresSkills/Abilities:-Modify Hearing Aids and accessories-Provide Hearing Aid/Earmold service assistance to walk-in patients-Support the HCPs with Hearing Aid/accessory modifications-Clean and check Hearing Aids-Excellent manual dexterity, use small hand tools and light bench equipmentWe love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.#INDPCCSonova is an equal opportunity employer.We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.155918