Location: all cities,VA, USA
Agil3 Technology Solutions (A3T), a fast-growing firm, specializes in IT/Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. We provide customer-centric services and focus resources to exceed expectations; and ensure our customers, employees, and other stakeholders are the focal point of all decisions and actions. Join A3T and watch your career soar Job duties: LAN Installation will include both LAN hardware and software. Installations shall strictly adhere to customer Standards. Provide installation, implementation, and problem resolution support for COTS and customer custom designed applications. Ensure that all DS and IRM security and hardware configurations are strictly adhered to. Report security violations to ISSO or AISSO as soon as they are discovered. Serve as the Alternate KPM when the KPM is not available. Expert knowledge of Desktop support services. Ability to work with upper-level government and contract staff in a professional manner Ability to generate well written reports with no errors. Ability to supervise helpdesk staff, assign work, train new systems administrators, and other tasks associated with leading a government help desk. Software Installation: Install and test new software acquired by customer. Troubleshooting and Problem Resolution: Provide technical assistance to users experiencing trouble with their applications. Troubleshoot problems utilizing diagnostic software when possible. For problems that cannot be immediately corrected, prepare an issue/instance report recommending necessary course of action to remedy situation. Hardware and Software Installation: Install and test new PC hardware and software acquired by customer. Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the OMIS inventory. Install and test new PC software, ensure that it is working properly and logged into the inventory. Interview the staff to determine hardware and application needs. Provide telephone support to LAN users. Utilize Remedy/ServiceNow to manage tickets. Qualifications Clearance: Active Top Secret (must be US Citizen) Requires a bachelor's degree in computer science, Information Systems or related field of study, or 4 years' experience in related field Desired Certification IAT Level I: A CE, Network CE, SSCP IAT Level II: GSEC, Security CE, SSCP, CCNA-Security, CySA Knowledge of ServiceNow ticketing system Company Overview Agil3 Technology Solutions LLC (A3T) is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking 9, and on the list for last 4 years), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an All-Star Entrepreneur, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine As a go-to Women-Owned Cybersecurity company in US and internationally. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.