Land Rover BDC Representative
: Job Details :

Join the prestigious team at Land Rover, where luxury and performance meet. We are dedicated to providing exceptional service to our customers and are looking for a dynamic and motivated individual to join our Business Development Center.As a Land Rover Service BDC Representative, you will play a crucial role in our service department. You will be responsible for managing inbound and outbound calls, scheduling service appointments, following up with customers, and ensuring a seamless service experience. Your goal will be to enhance customer satisfaction and loyalty by delivering outstanding service.Key Responsibilities:- Handle inbound and outbound calls to schedule service appointments.- Follow up with customers regarding their service experience and future maintenance needs.- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.- Coordinate with the service team to ensure appointment scheduling efficiency.- Provide exceptional customer service to ensure a positive experience.- Assist in managing service-related marketing campaigns and promotions.- Collaborate with other departments to ensure a cohesive customer experience.Qualifications:- High school diploma or equivalent; additional education or training is a plus.- Previous experience in a customer service or call center role, preferably in the automotive industry.- Excellent communication and interpersonal skills.- Strong organizational and multitasking abilities.- Proficiency with CRM software and Microsoft Office Suite.- Ability to work in a fast-paced environment and handle stressful situations calmly.- A positive attitude and a strong work ethic.Benefits:- Competitive salary with performance-based bonuses.- Comprehensive health, dental, and vision insurance.- Paid time off and holidays.- Opportunities for career advancement.- Employee discounts on vehicles and services.- Ongoing training and development programs.Land Rover is an equal opportunity employer.