Location: all cities,MA, USA
The Large Loss Adjuster is responsible for handling a caseload of complex, high exposure 1st and 3rd party personal auto bodily injury claims across diverse jurisdictions. This position will, in accordance with company best practices and good faith handling, manage new and reassigned claims through resolution that require thorough investigation into complex coverage, liability and damage issues, including serious/catastrophic injury. In this primarily home-based role, you will spend 80% of your time (4 days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in-person engagement activities such as team meetings, training, and culture events. Locations: Madison, WI 53783; Boston, MA 02110; Atlanta, GA metro area; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214. Position Compensation Range: $67,000.00 - $111,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities: Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements. Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters. Responds to customer inquiries, makes appropriate decisions, and closes file as needed. Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Makes independent decisions and self-supervises most files and recognizes when assistance is needed. Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. Serves as a mentor and subject matter expert for less experienced adjusters. Specialized Knowledge & Skills Requirements: Demonstrated experience providing customer-driven solutions, support, or service. Demonstrated experience handling 1st and 3rd party, multi-line claims. Demonstrated experience handling simple to moderately complex claims. Extensive knowledge and understanding of policies and endorsements. Extensive knowledge of each phase of the claim handling process. Licenses: Obtain state specific property casualty claims licensing as required. Travel Requirements: Up to 10%. Catastrophe travel up to 75% as applicable. Additional Desired Qualifications: 4 years casualty claims handling experience. Expert knowledge of claims policies, procedures, and guidelines, including an understanding of good faith claims handling, contractual issues, and the litigation process. Demonstrated expertise in all states in which the company does business with demonstrated knowledge of applicable statutes, regulations, case law, and procedures relating to personal lines litigation, including negligence, insurance contract, insurance coverage, no-fault (PIP), theories of liability, state and federal civil procedure, and alternative dispute resolution. Advanced knowledge of complex medical issues, medical terminology, and the ability to read and analyze medical records. Offer to selected candidate will be made contingent on the results of applicable background checks. Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions. Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position. We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision, and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. J-18808-Ljbffr