About Us:At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.About the Position:Department: ServiceReports to: Service DispatcherSupervises: Air Drill/Planter Recon CrewPurpose:Assists in coordinating and directing the workload of the Air Drill / Planter Recon crew for maximum efficiency and productivity. Works alongside of Air Drill / Planter Recon crew members and is expected to work on air drill and planter recon a high percentage of the time, Advises and recommends to the Service Dispatch regarding technician skills and training needs. Responsibilities:
- Assists with the assignment of jobs and work areas to Air Drill / Planter recon employees according to their skills and knowledge.
- Spend majority of time engaged in the reconditioning of air drills and planters alongside of the Air Drill / Planter recon technicians.
- Assists in the appraisal of reconditioning jobs coming into the Service Dispatcher.
- May review repair orders for accuracy and completeness.
- Assists Service Dispatch in maintaining a 3-day billing cycle by maintaining timely work order completion.
- Assists with development and training of Air Drill / Planter recon technicians and provide performance feedback for Service Dispatch.
- Works with Service Dispatch to identify and execute continuous process improvements.
- Directs and assists in the diagnosis of machine problems.
- Recommends new tooling as required.
- Advises Service Dispatch of all customer complaints.
- Coordinates and schedules all in-house Air Drill / Planter recon crew training through Service Dispatch.
- Assists the Service Dispatch with coordinating and conducting quarterly safety meetings.
- May participate in re-conditioning of used air drills and planters and set-up of new planters and air drills.
- May participate in the installation of precision update kits (PUKs) on all John Deere equipment.
- May approve the release of equipment for delivery to the customer.
- May assist in the completion of Product Improvement Programs and warranty repairs on air drills and planters.
- May work with parts salesman on acquiring parts for reconditioning of air drills and planters.
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Follows all safety rules and regulations in performing work assignments.
- Maintains current knowledge of John Deere air drills, planters and PUKs.
- Responsible for delivering a high-level customer experience.
Knowledge, Skills, and Abilities:
- 3+ years of experience performing air drill and planter reconditioning; demonstrated experience consistently meeting performance metrics preferred.
- Experience leading a team and working cooperatively in a team environment.
- Experience using special tools and following Technical Manual procedures on planters and air drills.
- Experience with the mechanical, electrical, and hydraulic systems used in air drills and planters preferred.
- Experience operating vehicles, tools, and equipment.
- Experience with basic computer functions; Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred.
- Experience communicating effectively verbally, over the phone and in writing.
- Must have an adequate toolset to perform job responsibilities.
- High School Diploma, GED, or equivalent experience required.
- Valid driver's license required; CDL (Commercial Driver's License) preferred.
- Ability to work away from home, including overnight stays up to 3 nights per week