Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionUnder supervision of the Corporate Office of Civil Service and Background Administration (OCSBA) and the local Director of Human Resources/CHRO/designee, the Lead Background Investigation Coordinator will be responsible conducting background checks and supervising the Background Coordinators at their assigned facility to ensure all confidential background checks are conducted in compliance with applicable Operating Procedures, Onboarding/Background Guidelines, NYC Health + Hospitals Personnel Rules and Regulations, and applicable local, NYS and federal laws and regulations. The Lead Background Coordinator will also be responsible for the review and approval of each candidate's background investigation prior to issuing the final offer of employment. In addition, they will be responsible for coordinating and assisting with facility-based audits and surveys involving any aspect of the background process.General Tasks & Responsibilities Will Include:Supervisory Responsibilities:
- Assigns workload to Background Coordinators, sets deadlines, monitors status of assigned cases and ensures background clearances are completed in a timely manner according to established processes.
- Provides constructive feedback to address any issues with the performance of the Background Coordinator(s) and provides or sends staff for retraining, as needed.
- Ensures all relevant HR practices, training and policies are being followed.
- Reviews completed background files to confirm that all required background checks were completed and properly documented on the Onboarding Checklist, in PeopleSoft and in the candidate's background records scanned into OnBase.
- Provides weekly progress reports to supervisor on the status of background checks for all candidates being processed by the team.
- Attends regular training sessions at Central Office and advises Background Coordinators of all new requirements and initiatives and schedules them for training, as required.
- Provides regular feedback to Background Coordinators and prepares annual performance evaluations.
- Informs the Onboarding lead when candidate has final background clearance so the final offer letter can be issued.
- Escalates issues with specific background cases to Human Resources leadership and/or Office of CSBA.
- Partners with the Onboarding team at assigned to ensure any issues identified during the onboarding process are addressed and handled in a timely manner.
- Partners with local Compliance to address background issues identified after an employee has commenced their employment.
- Assists in the preparation and record review for surveys and audits including (e.g., Joint Commission, DOH, OASAS, etc.).
Standard Background Responsibilities:
- Manages a caseload of background investigations.
- Background checks conducted include, but are not limited to:
- Exclusion searches (e.g., OIG, OMIG, SAM & OFAC), through public sites
- NYS Statewide Central Register check of child abuse and maltreatment and monitors website daily for results.
- NYS Justice Center Staff Exclusion List check
- NYS Justice Center Criminal Background Check (CBC)
- NYS and Nationwide Sex Offender Registry checks
- Other background checks as needed (e.g., NYS DOH CHRC, Determination of Suitability, etc.)
- Education & Experience Verifications
- Submits cases to the background vendor to verify a candidate's education and experience, reviews case reports and conducts the appropriate follow-up required to adjudicate a case.
- Updates background record with the findings.
- Ensures all results that require follow up are reviewed and documented accordingly.
- Form I-9
- Reviews Section 1 of Form I-9 to ensure all files completed correctly; contacts the candidate to report to correct substantial errors or flags the case for correction on the candidate's first day of employment; and
- Completes Section 2 of Form I-9 and accurately documents the supporting documents presented by the candidate.
- Enters required data into PeopleSoft in the Identification Tab.
- Assists with facility Form I-9 and E-Verify audits.
- E-Verify
- Submits cases to E-Verify, reviews and documents results; and
- Informs Background Lead of all Tentative Non-Confirmations to ensure appropriate follow up with the candidate.
- License Verifications
- Conducts primary source verifications of professional licenses, registrations and/or certifications through the NYS Office of Professions and/or the applicable licensing bodies.
- Confirms if there were any disciplinary actions against the candidate's professional licenses, if available and escalates to the Background Lead or Director of Human Resources/CHRO/designee for final review.
- NYC Department of Investigation (DOI)
- Reviews all DOI background documents (SCEDA form, Authorization, Tax Release, DOI T&Cs, etc.) for completeness.
- Reviews candidate's DOI questionnaire(s) the DOI Authorization to ensure they are completed and the applicable pages are notarized.
- Submits completed background packages to DOI using secure file transfer.
- Updates PeopleSoft Security Clearance accordingly.
- PeopleSoft Data Entry - Completes data entry for the following tabs:
- Person Profile (education and licensure)
- Security Clearance Tab (status of applicable background checks)
- Identification Tab (Employment Eligibility information)
- Reviews Fingerprint Results and/or Criminal History Record Searches:
- Confidentially reviews candidate fingerprint results/criminal searches and compares with Conviction Record form;
- Informs Background Lead Director of Human Resources/CHRO/designee of all convictions; and drafts Criminal History Review Form for review and approval by the Background Lead or Director of Human Resources/CHRO/designee, as directed.
- In the event an offer of employment is rescinded, provides the requested documentation for the Fair Chance Act Notice.
Additional Background Responsibilities:
- Reviews background results for all checks and flags any inconsistencies and/or incomplete information and discuss immediately with Director of Human Resources/CHRO/designee.
- Runs background queries in PeopleSoft to ensure quality control and/or audit employee records.
- Documents the background components on the HR Onboarding Checklist.
- Contacts candidates when additional information and/or documentation is required to complete a background check.
- Completes all required background trainings both upon hire/assignment to the role of Background Lead and annually thereafter.
Minimum Qualifications* Qualifications for Central Office. ** Qualifications for Health Care Facilities. 1. A Baccalaureate Degree in Management, Economics, Business Administration, Public Administration, Psychology or related field, with emphasis on personnel administration, employee and management relations or related discipline from an accredited college or university; and, 2. Five* or three** years experience in personnel management, employee relations, management or public administration, with at least three* or one** year(s) of progressively responsible experience in personnel management, employee relations programs, administration and benefits in a large public or private organization; and, 3. Comprehensive knowledge of theory and principles and their application to personnel administration in employee relations, including aspects of training, employee development, labor relations, knowledge of research design trends and developments in personnel, employee relations and general management fields; or, 4. A satisfactory equivalent of education, training and experience.
Department Preferences- SHRM or PHR
- At least four (4) years of prior HR experience in a public agency or governmental sector, with at least two (2) year of experience conducting background investigations
- Transactional Human Resources experience, including onboarding and/or background investigations
- Working knowledge of PeopleSoft
- Working knowledge of Microsoft Office products.
- Advanced knowledge of Excel and GoogleDocs
- Analytical and creative problem-solving skills.
- Attention to detail
- Time management skills and the ability to work under pressure with tight deadlines.
- Ability to learn and apply new information
- Experience and understanding of civil service administration process
- Ability to work in a collaborative team and
- Ability to supervise team members
- Strong customer service and interpersonal skills.
- Ability and willingness to work extended and flexible hours as needed to accomplish goals.
If you wish to apply for this position, please apply online by clicking the Apply for Job button.If applying online, please include your cover letter in the same file attachment with your uploaded resume.NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs