Location: Greensboro,NC, USA
**Overview**
**_**This position is contingent upon contract award**_**
SOSi is seeking a Lead Case Manager (Spanish Bilingual) to join us in supporting our customer's mission in Greensboro, NC. The Lead Case Manager manages a team of Case Managers to provide quality case management services to clients, families and/or sponsors in compliance with applicable standards, policies, and procedures of HHS Office of Refugee Resettlement (ORR) and other USG organizations.
**Essential Job Duties**
+ Meet all federal and state regulatory guidelines and standards that are applicable to this position.
+ Oversee the reunification process of the ORR population.
+ Supervise the work of assigned Case Managers.
+ Train new Case Managers.
+ Coordinate case management and the safe and timely release of the children.
+ Engage and involve children and their sponsors in the reunification process.
+ Document progress that families and sponsors make toward risk reduction, achievement of service goals, and positive case outcomes.
+ Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
+ Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
+ Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
+ Determine all options available for children within the required time frame.
+ Screen calls prior to facilitating communication with children to ensure child safety.
+ Coordinate fingerprint appointments for sponsors.
+ Implement safety protocols including evacuating children and other staff in case of an emergency.
+ Ensure the follow up service phone calls are conducted 30 days after youth's reunification and discharge from program.
+ Ensure confidentiality in all program operations and service population.
+ Intermediate level of proficiency with Microsoft Office products.
+ Possess excellent interpersonal and communication skills.
+ Ability to always maintain professionalism.
+ Prioritize and organize responsibilities and duties efficiently.
+ Work expertly either independently or as a member of a multi-disciplinary team.
+ Uphold professional and ethical standards of conduct outlined in the employee handbook.
+ Other duties as assigned.
**Minimum Requirements**
+ Must be authorized to work in the U.S.
+ Master's Degree in the behavioral sciences, human services, or social services fields or a bachelor's degree in related field with an additional 3 years of experience that demonstrate supervisory and case management experience.
+ Minimum of three (3) years of experience working with child welfare standards or case management, best practices, or quality assurance or compliance.
+ Spanish-English bilingual (listening, speaking, writing, reading).
+ Must pass a drug test, motor vehicle record check, and a background check, after accepting a conditional offer of employment.
**Preferred Qualifications**
+ Experience and/or training in ORR operated shelters is preferred but not required.
+ Experience working with immigrant populations and child welfare is preferred but not required.
**Work Environment**
+ Work in a fast-paced environment and remain emotionally controlled.
+ Willing to work evenings, weekends, and holidays as needed.
+ Ability to work flexible hours. We operate 24/7/365, inside and outside, all weather conditions.
+ Travel throughout the U.S. as needed.