Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health-physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston.We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.Our values help define the patient experience and how we treat each other.
- HEARD: Our care starts with listening well to build relationships and trust.?
- UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
- IN CONTROL: We provide one place for all primary care needs for the whole family.?
- ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
- SEEN: We honor the entirety of who each patient is and care for them at the highest level.
If you are looking for a rewarding medical career, we look forward to hearing from you!We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.SUMMARY:The Lead Clinical Care Assistant supports patient care in Medical Centers under the guidance of healthcare professionals. This role is held by a Certified/Registered Medical Assistant with experience in outpatient primary care or urgent care, specialized training, and certification in Peripheral Intravenous catheter (IV line) placement. They also possess an in-depth understanding of company policies and procedures, serving as a conduit between management and staff, while setting an example and mentoring other Clinical Care Assistants. This position may entail occasional night and weekend shifts.DUTIES AND RESPONSIBILITIES
- Interview patients, record vital signs, and update patient charts.
- Assist with patient flow as needed.
- Provide direct patient care, including laboratory tests, under medical supervision.
- Maintain a safe and clean environment.
- Conduct EKGs, administer vaccines and medications (IM/SC/ID/Oral), and assist with procedures as directed by healthcare providers.
- Perform lab work per physician orders and prepare equipment for sterilization.
- Insert and prepare peripheral intravenous catheters (IV lines) and administer fluids as prescribed.
- Adhere to Nursing Department policies and procedures.
- Inspect and ensure the proper functioning of medical equipment and report safety concerns to the supervisor.
- Maintain quality control records, such as glucometer readings, eyewash stations, refrigerator temperatures, and autoclave usage logs.
- Comply with Infection Control and OSHA Regulations for biomedical waste handling and disposal.
- Handle confidential information with discretion.
- Collaborate effectively with personnel from other departments.
- Maintain a procedural logging system and input nursing procedures and data into the computer system.
- Check medical records and follow up to obtain missing results before patient appointments.
- Be available for weekend, holiday, and shift rotations as required by the company.
- Oversee daily pre-visit planning and ensure that MA staff adhere to eCW status changes.
- Act as a communication liaison between the Medical Office Manager, Providers, and MA staff to enhance patient flow.
- Ensure adequate supplies and forms are consistently stocked.
- Assist in preparing clinical supply orders for the Office Manager and/or Nursing staff.
- Monitor eCW inbound messages and response buckets to ensure timely handling.
- Keep track of available appointment slots, including cancellations, missed appointments, and no-show visits, working with the team to fill those slots.
- Support Patient Engagement efforts in the center, including training and enforcing the use of the Patient Portal.
- Assist with periodic training and re-training as scheduled by the Medical Office Manager and Nursing Staff.
- Perform other tasks as assigned by the supervisor.
Requirements
- High School or Technical school education.
- Minimum of two (2+) years of Medical Assistant experience.
- Active Medical Assistant National Certification/Registration and BLS certification or equivalent licensure with superior skillset (e.g., EMT, Paramedic, LPN, etc.).
- Peripheral Intravenous (IV) training and certification.
- Proficiency in EPIC, Excel, Word, and PowerPoint.
- Bilingual (English/Spanish) skills highly preferred.
- Phlebotomy certification is a plus.
BENEFITS:We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members. HEALTH & WELLBEING
- A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Dental and vision coverage
- Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
- Employee Assistance Program
- Discounts and perks on gym memberships, shopping, travel, recreation, and more
FINANCIAL GROWTH
- A yearly discretionary bonus
- 401(k) with a company match
- Rewarding employee referral bonuses
WORK/LIFE BALANCE
- Generous paid time off policy that increases with tenure
- Nine paid company holidays + three Diversity Days
- Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
- Potential to work hybrid or remote and/or create a flexible work schedule (role specific)
JOB SATISFACTION & ADVANCEMENT
- Clear career advancement and growth pathways
- Continuous education opportunities
- Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
- Company-wide socials and gatherings
- Dress for Your Day policy
- An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture
Benefits may be subjected to an applicable waiting period.