Lead, Collaboration Services
: Job Details :

The Lead, Collaboration Services role will lead the integration of a broad range of collaboration tools to optimize customer and stakeholder productivity, ensuring alignment with the broader Digital Workplace Services IT strategy. The Lead will provide technical guidance to the engineers executing the modernization initiatives aimed at advancing the University's digital collaborations systems and infrastructure. The Lead works with customers, partners, and key stakeholders across the University to provide best-in-class services by identifying and implementing new tools and modernizing existing tools to enhance the customer experience at UCSF.

The Lead, Collaboration Services will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. This role will execute UCSF's vision while modeling UCSF's culture and values.

Salary Information

The salary range for this position is $113,500 - $258,100 (Annual Rate). Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF.

To learn more about the benefits of working at UCSF, including total compensation, please visit: UCSF Benefits.

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems.

Required Qualifications

• Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, computer information systems, etc.
• 7 to 10+ years of experience working in one or more of the following fields: collaboration services, network services, information technology, or related field.
• Expert in digital collaboration engineering design, implementation, and maintenance for large organizations.
• Extensive experience with industry-standard digital collaboration technologies and protocols such as Microsoft 365, Google Workspace, Box, Slack, Confluence, and other similar tools.
• Extensive experience with messaging-related technologies such as Proofpoint, FireEye EX, Exchange, and LISTSERV.
• Advanced knowledge of network systems, network protocols and topologies, including LAN, WAN, TCP/IP, DNS, and DHCP.
• Expert in establishing documentation standards and influence adoption.
• Advanced proficiency with automation tools such as PowerShell, Unix shell, and application APIs.
• Extensive experience in a leadership or management role, overseeing a team of technical professionals.
• Advanced written and verbal communication skills.
• Expert leadership/management skills, including abilities in persuasion, negotiation, change management, and mentorship.
• Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, and leading others.
• Extensive experience solving technical and non-technical problems.
• Advanced experience providing inclusive leadership of others.

Preferred Qualifications

• Master's degree in one or more of the following fields: computer science, computer information systems, etc.
• Cisco Certified Network Associate (CCNA), Red Hat, or equivalent
• Microsoft Certified Solutions Expert (MCSE) or equivalent

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

000500 INFO SYS ANL 5

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Mission Center Building (SF), San Francisco, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F, 9am-5pm, as required after hours support