Lead customer experience researcher
: Job Details :

job summary: Responsibilities:

• Conduct primary/generative and secondary/evaluative research using mixed method
• techniques
• Lead and execute qualitative and quantitative research techniques
• Facilitate interviews, focus groups, diary studies, comparative and competitive
• assessments, findings workshops, stakeholder meetings, and findings presentations.
• Conduct simple (e.g. quick polls) and complex (e.g. in-depth interviews) research
• studies in our various online communities
• Create and manage ongoing listening posts across all customer types and all lines of
• business. Specifically, relational and transactional surveys administered via email,
• SMS, QR codes, and pop-up intercepts
• Lead and socialize our research repository, research governance and best practices
• processes, and measurement strategy.

Education/Experience:

• Bachelor's degree or equivalent experience in Market Research, Psychology, Customer
• Experience or equivalent experience required. 6 years of CX research experience
• Proficient with qualitative and quantitative research methodologies (including mixed
• methods and statistical analysis).
• strong analytical, problem-solving, and communication skills (both verbal and written).
• Ability to facilitate workshops, stakeholder meetings, moderate research studies.
• Advanced proficiency in Qualtrics/Clarabridge, SPSS, Fuel Cycle, User Testing/User
• Zoom, Bloomfire

location: TELECOMMUTE, Missouri job type: Contract salary: $43 - 53 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Responsibilities:

• Conduct primary/generative and secondary/evaluative research using mixed method
• techniques
• Lead and execute qualitative and quantitative research techniques
• Facilitate interviews, focus groups, diary studies, comparative and competitive

qualifications:

• Experience level: Experienced
• Education: Bachelors

skills:

customer relations

CX Researcher Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.