Lead Disaster Recovery Coordinator
Quincy, United States of America
The Lead Disaster Recovery Coordinator is a subject matter expert who leads disaster recovery testing initiatives focused on delivering a sound and robust DR testing program. S/he leads and supports activities necessary to enable the organization to respond to a technology disruption, including managing new and ongoing technology recovery testing. S/he independently manages the disaster recovery testing lifecycle (IT and business planning, testing, training, escalation, governance, metrics & reporting) for a portfolio of applications across product lines & platforms, technical support teams, and business units.
Act as the DR Technical Lead Coordinator responsible for planning and coordinating Disaster Recovery testing for a multi-entity IT DR function. The candidate must possess a strong working knowledge of technical disaster recovery concepts, including but not limited to data replication, storage, backups, Recovery Time Objective (RTO), Recovery Point Objective (RPO), network routing and segregation, issue tracking, and cyber resilience.
Responsibilities include:
DR Program Management
- Provide direct communication between Business Continuity Management, IT Infrastructure Operations, Technology Architecture, IT Systems Engineering, Application CIO teams, Business areas, and third-party vendors.
- Assist in maintaining an effective, well-organized, functional IT Disaster Recovery program. This includes developing and maintaining Disaster Recovery plans and procedures, runbooks, and test scripts, while adhering to corporate guidelines, policies, and standards.
- Assist the department in enhancing, formalizing, and standardizing the IT and Business DR planning and testing process, including maintaining an enterprise-wide DR schedule and tracking mechanism to facilitate timely testing in accordance with corporate IT Resiliency and Business Continuity Standard requirements.
DR Planning & Testing
- Participate in required technical and business planning meetings for all DR testing activities.
- Coordinate and oversee annual IT Disaster Recovery testing for both on-premises applications and supporting infrastructure, as well as third party hosted applications.
- Lead coordination with IT support teams and relevant business areas to identify critical systems that are core to the company's continued business operations and work to validate and identify application dependencies.
- Assume leadership role in developing, coordinating, and maintaining comprehensive data center recovery plans and a testing program, to ensure the ability to recover in the event of an unforeseen disruption to facilities, technology systems, and/or applications.
- Plan and facilitate disaster recovery and business testing to ensure a high level of resiliency for critical business data, systems, and operations.
- Support on-site DR testing when needed.
DR Governance
- Facilitate timely identification, communication, escalation, and remediation of issues in support of a US enterprise-wide Disaster Recovery testing and assurance program.
- Manage and maintain formal risk findings and mitigating action plans through resolution in a timely manner.
- Ensure the US DR testing program is meeting regulatory requirements and expectations.
- Support internal and external audits, risk assessments, regulatory exams, and compliance requests.
- Lead regular DR debrief meetings with key Technology and Business stakeholders to review DR testing results, issues, lessons learned, and opportunities for improvement.
- Assist in the reporting of DR metrics, test results, risks, and compliance status to auditors and executive risk committees.
Training & Awareness
- Create, maintain, and provide training on Disaster Recovery practices and procedures to identified technology and business unit representatives in partnership with the Business Continuity Management Team.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty at a high level and in a timely manner. The qualifications listed below are representative of the knowledge, skill, and/or ability required to perform the job satisfactorily.Education:Bachelor's Degree or equivalent work experience: IT Disaster Recovery, Business Continuity Planning (BCP), Cyber Resilience, or equivalent field.
CBCP (Certified Business Continuity Professional) or MBCP (Master Business Continuity Professional) preferred.Work Experience:5-8 Years Experience in Disaster Recovery, IT Resiliency, Business Continuity, and Cyber Resilience.Skills and Abilities:Knowledge of IT infrastructure operations and familiarity with disaster recovery operations.
- Knowledge of various technologies and concepts including core banking systems, data replication, virtualization, network routing, firewalls, VMware, Microsoft Office required.
- Familiarity with business continuity program life cycle plans and source deliverables (e.g., Business Impact Analysis (BIAs), continuity planning, etc.) is essential.
- Ability to collaborate with IT team members at all levels of responsibility.
- Ability to communicate technology into business terms with internal customers at all levels.
- Excellent oral and written communication skills to convey DR plans, exercises, and activities. Must be able to interact with technical, non-technical, and management staff.
- Ability to capitalize on opportunities to refine processes to mitigate IT service continuity risks.
- Banking/Financial Industry experience and knowledge
- Excellent attention to detail and ability to consistently follow through on commitments.
- Strong technical research skills with ability to understand and draw conclusions from research conducted.
- Strong ability to quickly grasp and understand disaster recovery related risks.
- Ongoing sense of urgency and high degree of flexibility
- Takes initiative, and is a proactive, self-motivated, results-driven thinker.
- Strong Excel skills with working knowledge of pivot tables
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp
Other Locations: Massachusetts-Quincy
Organization: Santander Holdings USA, Inc.
Salary: $101,250 - $170,000/year