Build your Career with an Industry Leader
LSI's heritage spans more than 40 years, beginning in 1976 when the company was founded. The company employs about 1,900 people at 16 manufacturing plants in the U.S. and Canada and we continue to grow. Headquartered in Greater Cincinnati Ohio, LSI is a publicly held company traded on the NASDAQ Stock Exchange under the symbol LYTS. We manufacture commercial lighting solutions, advanced graphic and image solutions, digital and retail display solutions.
We are looking for a Lead Generation Representative, to support our team at our corporate location in Cincinnati, Ohio.
Summary:
The Lead Generation Representative plays a crucial role in driving new business opportunities through proactive outbound calls. This position is responsible for scheduling appointments, supporting various sales campaigns, and nurturing potential customer relationships to facilitate a smooth handoff to the sales team or manufacturing representatives.
Key Responsibilities:
- Conduct outbound calls to qualified prospects identified through marketing efforts and other internal sources.
- Cultivate and maintain professional relationships with prospective customers, ensuring seamless transitions to external sales or manufacturer representatives.
- Address customer inquiries and concerns promptly, and proactively identify process improvements to enhance customer satisfaction.
- Effectively manage workload to meet or exceed set response time goals.
- Escalate critical customer concerns to supervisors when necessary to maintain high service standards.
Required Skills, Knowledge and Abilities:
- 2-5 years of experience in inside sales or customer service, or a Bachelor's degree with 5+ years of general work experience.
- Exceptional verbal and written communication skills, with the ability to communicate concisely and persuasively.
- Strong aptitude in inside sales, customer service, active listening, organization, time management, and follow-up.
- Ability to prioritize tasks and deliver a high volume of accurate work under tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, and Outlook) and comfortable navigating digital tools.
- Professional maturity, strong work ethic, and a proactive, team-oriented attitude.
- Adaptability, with the capacity to operate effectively in a fast-paced, high-volume environment.
- Ability to laugh and enjoy a team environment
Working Conditions:
- Standard office setting with extended periods of computer use and frequent phone communication.
Benefits:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
EEOC:
LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.