Location: Valparaiso,IN, USA
Job Type Full-time Description The Lead Host position creates a lasting first impression for our guest; in addition to checking guests in and out at the host station, this position also assists with the overall efficiency and effectiveness of all authentic hospitality efforts in the restaurant PRINCIPAL DUTIES: • Assist with Host training to ensure all Host employees are fully trained. • Own full oversight of the reservations email inbox and booking process. • Assist scheduling manager with weekly floor planning. • Provide service feedback to managers, offering insight for improvements to guest experience. • Maintain an updated, daily roster report, overtime report, and special events roster. • Monitor the to-go program, daily, and maintain the online to-go information through point-of-sale (POS) system. • Coordinate group trips with reservations, tours, and special services. • Coordinate the reservation system on the operations side for special events and special products. • Coordinate collection of special event knowledge and disseminate information to the operations team. • Forecast accurate wait times based upon business metrics and historical data, identifying pressure points during service and making adjustments in seating strategy to ensure the highest quality guest experience. • Coordinates downtime projects with FOH managers. • Maintain full stock of marketing collateral in the FOH environment. • Communicate with all staff members to keep everyone on same page for information relevant to shift including reservations, large parties, events, etc. • Participate in pre-shift communications. • Conduct facility tours, as necessary, primarily in non-peak season. • The Lead Host is responsible for carrying out the following responsibilities as well as for guiding the performance of the rest of the Host team in their execution: o Greet customers in a friendly fashion and welcoming manner in order to determine their needs. o Act as a Journeyman Ambassador, sharing the knowledge and story of Journeyman products, services, and company history. o Stay guest-focused and nurture a First Customer environment, handling any problems that might arise both courteously and professionally. o Seat guests or place them on a wait. Must be able to be firm with hungry guests but maintain a level of respect. o Coordinate with Servers with regards to section coverage. o Assist with monitoring the bussing of tables. o Operate POS system, seating system, and tour reservation software. o Ensure a sufficient quantity of restroom supplies, table settings, and menus, preparing menus with special cards, as necessary. o Answer customer phone calls, taking to-go orders and answering questions, queries, and concerns, taking/delivering messages, as necessary. o Keep workspace and entrances clean, organized, and welcoming. o Assist other staff on floor as you are available. o Submit Host daily log information via assigned platform. o Consistently adhere to Lead Host uniform policy as well all grooming and appearance standards set by the company. The above list of essential job functions describes the general nature and level of work being performed in this job. It is not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required Members of the Management Team or The Owner. Requirements PHYSICAL, MENTAL AND VISUAL SKILLS: • Must be at least 18 years of age or older. • Must speak English fluently and be able to write in basic English.