Your Next Chapter Starts Now: Join Us!Job Title: Lead HVAC Service TechnicianLocation: Poulsbo, WASummary:Are you a highly skilled and experienced HVAC Service Technician looking for a rewarding opportunity to grow your career and make a real difference in your community? We're partnering with a leading HVAC company that's committed to providing top-quality service and exceeding customer expectations.In this role, you'll be responsible for servicing, repairing, and maintaining a variety of residential HVAC systems. You'll also play a key role in educating customers and guiding them towards informed purchasing decisions. If you have a passion for excellence, a strong work ethic, and a dedication to customer satisfaction, we encourage you to apply!Responsibilities:
- Service, repair, and/or propose replacement of gas furnaces, air conditioning, heat pumps, electric furnaces, packaged thermal units, ductless split systems, humidification/dehumidification equipment, electronic air cleaners, and air purification systems.
- Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
- Test each system after service/repair is complete to ensure the system is functioning properly.
- Perform proper inspection of the customer system to prevent future issues.
- Explain to customers each service and repair performed.
- Utilize selling capabilities to effectively communicate the value of recommended products or services to the customer and overcome any objections.
- Demonstrate excellent negotiation skills to secure sales and achieve revenue targets.
- Build rapport with customers to establish trust and credibility.
- Meet or exceed sales quotas and goals set by the company.
- Assess systems and assist customers in making buying decisions through detailed education of system needs and cost/benefit analysis.
- Accurately document:
- Age and type of each system component on invoices.
- Services completed.
- Discussions with customers regarding current and/or future equipment/service requirements.
- Invoices and cost for service.
- Debrief service calls with dispatch after each service call.
- Turn in all parts, receipts, packing slips, contracts, and invoices daily.
- Wear floor savers while working in client homes.
- Inspect the work area for cleanliness after job completion.
- Maintain company vehicles, ensuring cleanliness and organization.
- Always maintain a professional image by:
- Wearing only company-approved apparel.
- Following safety policies and procedures.
- Abiding by all standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
- Respecting the customer's property.
- Participate in ALL company-sponsored training classes.
- Assist in mentoring and training maintenance technicians.
Qualifications:
- Minimum of 5-10 years of verifiable experience as a Service Technician in a residential service and maintenance operation.
- Knowledge of the fundamentals of operational functionality of residential heating, air conditioning, and ventilation equipment.
- Ability to mentor and train less-experienced technicians.
- Solid communication and customer service skills.
- Must have appropriate trade tools.
- Valid driver's license and a clean driving record.
- Ability to pass a background check and drug screen.
Educational/Certification Requirements:
- GED or High School Diploma
- NATE Certification in six specialties.
- EPA certification.
- PREFERRED: Associate degree in related field.
Benefits:
- $20 - $50 per hour
- Medical, dental, and vision insurance
- 401K plan with company match
- Paid Time Off
- Paid Holidays
- Company events
- Continuous and extensive training and development opportunities.
- Supportive and fun work environment.
We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.