As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. The Lead Maintenance Technician maintains and supervises the maintenance operations for the Hotel, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. You will be focused on optimizing each guest's experience by living out our company purpose of hospitality from our family to yours .Benefits:
- Quarterly Bonus Opportunity: Targeted 20% bonus potential based on performance
- Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
- Volunteer Time: 2 hours of paid volunteer time each month
- Health, Wellness, and Income Protection: Comprehensive medical, dental, and vision insurance options, along with short-term disability, long-term disability, and life insurance plans
- Retirement Savings: 401(k) plan with employer matching contributions to help you prepare for the future
- Global Hotel Discounts: Exclusive rates on hotel stays worldwide
Responsibilities
- Work closely with the General Manager and Housekeeping team to inspect property daily identifying current and potential safety, cleanliness, and/or maintenance needs
- Review and prioritize maintenance problems, complaints, and work orders using our digital work order platform
- Troubleshoot, perform, and supervise maintenance operations for the property including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the hotel
- Maintain a schedule of ongoing preventative maintenance program for guestrooms, meeting rooms, public space, back of the house spaces, kitchens and all hotel equipment tracked using our digital platform
- Perform inventory and purchasing duties
- Develop and maintain maintenance department budget
- Maintain cleanliness of grounds and attractiveness of landscaping
- Ensure cleanliness and orderliness of all work space and storage areas
- Obtain bids and contracts for all items placed under a maintenance agreement as well as landscaping contracts
- Coordinate with local health, safety, fire, and building inspectors to ensure compliance with applicable codes and regulations
- Ensure pool is properly maintained to include cleanliness and chemical content
- Maintain the building exterior if not serviced by a contractor (e.g. lawn care, painting, etc).
- Respond to all emergency situations following emergency policy and procedures
- Responsible for completing all required shift paperwork and reports accurately and completely in our digital work order platform
- Attend weekly management meeting
- Greet each guest that you encounter during your shift with a friendly smile.
- Ensures uniform and personal appearance are clean and professional.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Qualifications
- One year experience as a Lead Maintenance Tech or 2-3 years as a maintenance tech in a hospitality related environment.
- Must be able to communicate effectively verbally and in writing with guests and staff.
- Must have basic smartphone, computer and keyboard skills.
- Knowledge in OSHA regulations, National, State and Local building regulations and codes, equipment operations and preventive maintenance procedures.
- Extensive knowledge of plumbing, electrical, HVAC, refrigeration, carpentry, painting, drywalling, carpeting repair, safety operating systems.
- This position is on their feet for the majority of their shift and requires a great deal of standing, walking, bending, and stretching.
- Must be able to push, lift, or pull 50 pounds
- Ability to be on call at all times for property maintenance needs and work a flexible schedule to include weekends and holidays.
*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.