Location: New York,NY, USA
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Job Responsibilities:
Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.
The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
Linguistic tasks
* Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
* Creative writing of marketing content to engage customers
* Proofreading and copy editing of storefront descriptions
* Report any patterns of issues observed to help improve database and product performance
* Test tools to provide feedback for improving efficiency and accuracy
* Performs translations as needed
* Performs review tasks as required
Quality management planning and execution
* Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
* Helps define and quality expectations per language (may be in collaboration with the client)
* Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
* Ensures language level quality oversight by KPI tracking and status reporting
* Plans, performs and tracks LQAs, if applicable
* Drives the arbitration process
Client engagement
* Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
* Documents meetings with Apple and follows up with linguists to make sure everybody is aligned
* Liaison between Apple and the broader Welocalize linguistic team
* Ensures Apple's feedback is implemented
* Performs direct reviews with Apple SMEs, where applicable
Manages linguistic assets
* Creates and maintains linguistic assets
* Maintains client facing documentation
* Communicates asset updates to linguistic team
Coordinates the linguistic team
* Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads
* Support linguists in understanding corrections resulting from the arbitration process
* Acts as liaison?for terminology, style issues, product features & questions
* Responds to content reviewers' queries
* Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed
* Profile matching and assigning work/content types to the linguistic team
* Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
* Supports the onboarding of new linguists (when applicable)
* Reviews and evaluates language tests of potential candidates
* Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
* Coaches and mentors linguists
* Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
* Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
Additional Job Details: