Join Our Team at Forrest Solutions!
Forrest Solutions is dedicated to delivering top-notch onsite outsourced solutions, built on a foundation of proven best practices for managing non-core business functions. We're looking for a Lead Office Services Associate who is passionate about maintaining exceptional service quality and creating a positive experience for our clients.
Key Responsibilities
Essential Functions:
- Ensure daily activities align with Forrest Solutions' Standard Operating Procedures (SOPs).
- Adhere to all company policies, rules, and guidelines.
- Oversee daily operations with onsite staff to guarantee 100% client satisfaction.
- Handle inquiries, requests, and issues efficiently.
- Maintain a fully staffed team of qualified, motivated, and trained personnel.
- Deliver outstanding service to all client customers.
- Foster strong partnerships with clients through regular operational meetings and reporting.
- Accurately manage volume capture and update the Site Operations Manual.
- Keep communication boards, binders, and checklists current.
- Promote cross-training among staff to enhance versatility.
- Monitor attendance, dress code, and adherence to policies.
- Participate actively in management meetings and staff development initiatives.
- Address staff performance issues and conduct annual evaluations.
- Maintain accurate timesheets, vacation schedules, and coverage plans.
- Assist clients with special requests and projects.
- Prepare employee work schedules at least two weeks in advance.
- Provide immediate feedback on staff performance.
- Cultivate a cooperative work environment to maximize productivity and morale.
- Follow up on assignments given by direct reports.
Job Requirements
- High school diploma or equivalent; college degree preferred.
- Previous supervisory and corporate office experience.
- Proven ability to recruit, train, and motivate high-quality personnel.
- Willingness to support various services as needed.
- Strong ability to enforce company standards and direct staff performance.
- Skilled in assessing training needs and delivering effective training.
- Familiarity with hardware platforms, including PCs, scanners, and printers.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office applications.
- Ability to prioritize, organize, and follow up effectively.
- Capable of multi-tasking and processing information quickly.
- Must be able to lift up to 50 lbs.
- Positive attitude with a focus on teamwork and relationship-building.
- Strong attention to detail and ability to think critically under pressure.
- Commitment to maintaining confidentiality and security of client information.
- Pleasant and cheerful demeanor at all times.
Additional Skills Required:
Mail Services:
- Manage all mail distribution and fulfillment operations, including USPS and international shipments.
- Enforce mail security protocols and oversee special projects.
- Ensure Key Performance Indicators are monitored and met.
Records Management:
- Perform records-related duties, including file creation and auditing.
- Develop tools for effective records management and corporate governance.
Copy Services:
- Oversee equipment maintenance and provide user training for all copy and print equipment.
Facilities Management:
- Assist in managing office contracts and expenses to ensure quality services at competitive prices.
- Conduct vendor research to identify cost-saving opportunities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.