DescriptionJob Summary: Perform all lead duties below and ensure all sample orders are shipped and processed timely by the entire Sample Department team by the standards set forth. Essential Duties and Responsibilities:
- Ensure sample orders are processed accurately and shipped by priority of due date by entire team within our allotted time frame of 1-5 days dependent on order type
- Ensure that all samples being selected by the team are of the highest possible quality and processed with care
- Perform sample picking, labeling, packing and UPS processing duties as required
- Establish targets for number of orders / cases processed per hour/day/week for each team member
- Ensure that any quality related issues that are found, is escalated immediately to the Quality Assurance Department Management team
- Manage all inventory (shipping and packing materials, supplies and SKU's) to keep sample room fully stocked
- Process SAP order(s) from the appropriate Sabert location site to ensure SKU's are available when needed
- Distribute sample orders to the team daily
- Discuss with team members via daily meeting any issues or outstanding orders from previous day that need to be resolved
- Respond to and address all email questions and requests that are being sent from any person to the shared sample room email address
- Ability to work and communicate with internal Sales, Marketing, and Customer Service teams as well as Customers at the highest level
- Scan and file all previous day shipped orders
- Communicate any issues that arise which may cause order(s) to be delayed from timely shipping
- Report any performance or disciplinary issues with any team member to Supervisor and/or Manager
- Ensure Sample Room and exterior areas related to the Sample Room Department are kept clean, organized, and accessible at all times
- Ensure everyone in the department is always performing all job duties in a safe manner
- Perform other duties as required by management
Required Knowledge, Skills and Abilities
- Team player
- Ability to lead small group with limited on-site supervision
- Proficiency using Microsoft Word, Excel, and Outlook experience
- 3+ years' experience using SAP
- Organized and able to multi-task at a high level
- Strong verbal communication skills when dealing with all levels within the business
- Solid understanding of basic warehouse and shipping processes
- Ability to lift up-to 30 lbs.
Required Education and Experience:
- Minimum of 2 years working in a picking operation or warehouse experience
- High School Diploma or equivalent
- Read and write English
Other: Work in accordance with all company policies and procedures regarding employment, safety, quality, product safety and legality, security, and regulatory compliance as applicable