Lead Patient Service RepresentativeLooking to elevate your career? Join us!Work Location: 7777 Forest Ln Medical City Hospital Building C, Ste C236, Dallas, Tx 75230Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:00am-3:30pm, rotating Saturdays 6:45am-12:00pmDepartment Highlights:
- Multi-Modality Diagnostic Center with partnership at Medical City Dallas.
- Consistently high patient satisfaction scores
- Radiologist On-site offering diagnostic procedures 5 days per week
Here is what you will need:
- Minimum of two years' experience in healthcare or patient care required;
- High School diploma;
- Two years of healthcare registration or customer service experience strongly preferred;
- Basic knowledge of medical terminology strongly preferred;
- Ability to read, write, and comprehend simple instructions and short correspondence
- Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
- Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
- Forms strong working relationships within the team;
- Strong computer skills using Microsoft Office Suite required;
- Prior supervisory experience preferred;
A Day in the Life of a Lead Patient Service Representative:
- Provide services and support for the following areas:
- Manages daily operations of the front desk.
- Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
- Participates in front office and company training as scheduled.
- Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
- Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
- Creates and maintains frequent communication and positive relationship with team members as
- evidenced by surveys and turnover.
- Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
- Communicates team member coaching and counseling opportunities to Center Director.
- Completes incident reports on an as needed basis.
Why Solis Mammography?
- A Great Place to Work for the third year in a row!
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.
At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.