Orthodontic Boutique of Connecticut is looking to add a Lead Patient Services Representative to their growing Darien, CT team! The Lead Patient Services Representative will serve as a mentor and leader to other PSRs in the practice. You will be responsible for welcoming visitors, checking patients in and out for their appointments, answering incoming calls, and scheduling future appointments. You will also perform administrative duties necessary to ensure the orthodontic practice is running smoothly. Travel may be required to the Trumbull office for training and coverage as needed. Duties & Responsibilities:
- Lead the other PSRs in the office.
- Help with scheduling and performance management of team.
- Greeting and welcoming patients to the practice.
- Address patients' questions and concerns with care
- Scheduling, rescheduling, confirming, or canceling appointments as needed.
- Follow up on no shows/cancellation of appointments.
- Assist patients to fill out information forms.
- Updating patient records in practice management software and documenting recent treatments and procedures.
- Verifying methods of payment and collecting payments as needed.
- Performing general office duties as needed
- Organize and maintain patient waiting areas as well as front-desk areas.
- Manage financial health of practice.
- Other duties as assigned.
Required Skills/Abilities:
- 1-2+ years of Administrative experience or Bachelors degree in Business Administration.
- Working knowledge of general administrative practices.
- Strong leadership skills.
- Good telephone etiquette.
- Exceptional organizational skills.
- Impeccable Customer Service.
Education and Experience:
- Certification in office administration, medical administration, or related fields is advantageous.
- Experience working in a dental or medical office required.
- Preferred knowledge of dental terminology.
- Experience with dental practice management software
Benefits:
- Full-time position - 4 days a week, up to 40 hours.
- Monthly and Quarterly Incentive Bonuses
- Medical, Dental, and Vision insurance
- 401(k) with employer match
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Employee Assistance Program
- Flexible Spending Account (FSA), Dependent Care Account (DCA), Health Savings Account (HSA), and Health Reimbursement Account (HRA)
- Candidly: Student Debt and Savings Optimization
Other details
- Job Family 2022 New Titles
- Pay Type Hourly
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