LEAD PRODUCTION
: Job Details :

POSITION SUMMARY: Responsible for maintaining DSU production flow and meeting or exceeding production goals, while ensuring an excellent customer experience for our donors. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.EDUCATION / EXPERIENCE: 6 months Goodwill or supervisory experience required High School/GED preferredQUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE: Ability to supervise and motivate employees. Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner. Ability to communicate appropriately with coworkers and donors Ability to operate all equipment necessary to perform their duties Ability to handle goods throughout the DSU Ability to stand and walk for long periods Ability to stoop and bend Willing to perform tasks necessary to ensure continuous operations Ability to work varied hours and days as business dictates Valid Texas driver's license requiredRESPONSIBILITIES & DUTIES:(E - Essential function of job duties) Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E) Ensure that each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge and express genuine concern for customers and their needs. (E) Lead team in offering an excellent customer experience at the donation door. Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E) Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E) Must be able to perform all aspects of the donation process and ensure smooth flow of quality donations. (E) Ensure produced goods meet company standards and are distributed to each store or area appropriately (E) Expertly and efficiently operate and troubleshoot tagger computer system. Lead team in tagging process and ensure process are followed appropriately. (E) Display solid product knowledge & value of donated goods. (E) Coach and educate new staff, as well as provide ongoing training. Responsible for accurately maintaining production records and production goals. (E) Monitor and report staff productivity, scheduling, and other issues to Manager. (E) Lead team in conducting regular safety checks (E) Maintain security protocol regarding passwords, money handling and safeguarding the facility (E) Adhere to & enforce all company policies, procedures & practices including pricing & loss prevention. (E) Monitor supplies and equipment and takes action as necessary (E) Communicate appropriately & positively with co-workers & others. (E) Perform other duties & responsibilities as assigned by supervisor.