Location: Charlotte,NC, USA
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality.designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
We have an exciting opportunity for a Lead Project Manager to join the Brightspeed team! Reporting to the Program and Project Manager, you will oversee the project lifecycle, from planning and execution to monitoring and closeout, ensuring technical and business requirements are met within scope, time, and budget constraints. You will also play a vital role in optimizing project management practices and fostering cross-departmental collaboration, project status updates and financial and performance tracking for Operations Team/PMO projects. As Lead Project Manager, you will collaborate with cross-functional teams on projects of varying complexity. You will assist with operational tasks including creation and management of documentation, metrics reporting, and organizational communication. This role is critical to delivering impactful results in a telecom and data communications environment, where field operations expertise is highly valued. You will be instrumental as a member of a small PMO to contribute to the PMO processes and continual improvement.
As Lead Project Manager, you will have the following responsibilities:
* Lead the planning and implementation of projects and be accountable for execution within the defined project constraints
* Facilitate tasks, define project goals and resource requirements; resolve or assist in the resolution of conflicts within and between projects
* Coordinate internal resources and Telco Operators/third parties/vendors for the execution of projects; involve all relevant stakeholders and ensuring technical feasibility and efficiency
* Ensure that all projects are delivered on time, within scope and within budget
* Develop detailed project plans and methods to monitor and track progress
* Ensure resource availability and allocation
* Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
* Perform risk management to communicate, minimize, and mitigate project risks
* Package and present oral and written reports defining plans, problems, and resolutions to appropriate levels of management using tools such as PowerPoint, PowerBI, Smartsheet, other applications and tools
* Work cross-functionally to solve problems and implement changes while successfully managing the relationship with all stakeholders
* Create and maintain comprehensive project documentation
* Monitor and report on budgeted project expenditures
* Provide weekly reports on activities and project status
* Efficiently manage multiple projects of varying sizes
* Continuously improve project management practices based on lessons learned in the design and implementation processes
* Evaluate the outcomes of the project as established during the planning phase
* Collaborate with others in open and productive dialogues across cross functional teams' initiatives
* Recommend changes or policies to increase department effectiveness and customer satisfaction
* Recognize and act on new opportunities while maintaining focus on the company goals, customer accounts and program/project objectives
* Create and maintain documentation materials
* Coordinate, consolidate and present project metrics for both internal and regulatory requirements
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
* Bachelor's degree in Telecom, Operations Leadership, Business, or related field
* 5+ years of experience managing cross-functional and/or cross team projects
* 7+ years of strong technical experience, preferably in telecom, data communications or engineering
* Successful teamwork experience and demonstrated leadership abilities
* Must be able to read, understand and apply technical standards
* Proficiency with Microsoft Office (PowerPoint, Excel, Word, etc.), JIRA, Smartsheet, Confluence, and MS Project
* Must be able to understand, interpret, relay, and conduct technical network discussions
* Solid understanding of telecom standards, including fiber and copper technologies
* Technical background with understanding and/or hands-on experience in Telecom service delivery standards
* Excellent client-facing and internal communication skills
* Quick learner with excellent written & verbal communication and analytical problem-solving skills
* Exceptional organizational skills with attention to detail, context switching, and cope with deadlines
* Experience with Data Analytics Tools: Familiarity with Google BigQuery, SQL, Python, and Power BI to effectively communicate and understand the technical aspects of the projects
* Proficient in project planning and life cycle development tools
* Certified Project Management Professional (PMP)-PM, (IAPM), Project Management Degree or equivalent
BONUS POINTS FOR:
* Lean Six Sigma Certification: Knowledge of Lean Six Sigma methodologies to improve process efficiency and quality
* Agile Methodologies: Experience with Agile project management frameworks like Scrum or Kanban to manage and deliver projects efficiently
* Deep understanding of fiber technology relating to engineering, construction, installation, and network monitoring a final product
* Familiarity with network technologies like MDF, IDF servers, routers, switches, and wireless LANs
#LI-RM1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
* Brightspeed's Privacy Notice for California Residents
* Brightspeed's Privacy Notice