Location: Cincinnati,OH, USA
Job Overview:Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.This position is responsible for daily oversight and work direction of Scheduling Associates. Handles calls during 50% of scheduled hours. Provides team education to improve performance and is able to work in multiple pods within the Customer Connections Center. Supports Supervisor in maintaining the master schedule, covering open shifts and maintains payroll for primary pod. Responsible for following daily activities: monitoring workflow, assigning work, auditing staff, data collection and analysis, and problemsolving for customer issues. Supports Supervisor by attending meetings, providing input for staff performance appraisals and assisting in planning and leading weekly huddles. Assists Supervisor in identifying and implementing process improvement initiatives.
Job Requirements:High School or GED2-3 years Customer Service1-2 years Clerical, Other, Healthcare, and/or Insurance industryAbility to operate multiple computer applicationsExcellent verbal and written skillsEffective problem solvingCustomer Service experience
Working Conditions:Climbing - RarelyConcentrating - ConsistentlyContinuous Learning - FrequentlyUse of Hands - ConsistentlyHearing: Conversation - ConsistentlyInterpersonal Communication - FrequentlyLifting