Location: Cleveland,OH, USA
Lead Scheduling Liaison
Department: Registrar
Location: Jerry Sue Thornton Center
Reports To: Registrar
Recruitment Type: External/Internal
Requisition ID: req5697
Employment Type: Full-Time Support Staff
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F, 8:30am-5pm
Number of Openings: 1
Job Description:
SUMMARY
Serves as a lead college representative for the Ad Astra scheduling software and scheduler for the Manufacturing Technology Center (MTC). Maintains consistent and current Ad Astra coding dates, manages tests upgrades and new releases, works with Help Desk to support the resolution of Ad Astra tickets. Consults with College EAS staff regarding urgent Ad Astra performance issues. Schedules course sections and events for the MTC using Ad Astra. Serves as backup for the Campus Scheduler/Concierge at the Advanced technology Training Center (ATTC). Communicates via written and verbal communications with internal and external clients for facility rentals. Provides basic administrative support for the Office of the Registrar as needed.
ESSENTIAL FUNCTIONS
* Executes Ad Astra new user access requests and monitors existing users
* Manages Ad Astra Test instance including refresh dates and testing of upgrades
* Directs the correct and consistent coding and dates in Ad Astra including features, customer types, pricing, etc
* Evaluates new releases of Ad Astra and recommends an implementation timeline
* Implements schedule for optimization and related functions based on schedule building dates
* Participates in scheduling counterpart meetings to oversee processes and procedures and system performance
* Oversees collaboration with Banner Module owners district-wide during Banner upgrades to test Astra/Banner connection
* Leads collaboration projects with Learning and Development to enhance current training materials
* Schedules course sections and events for the MTC in college scheduling software and follows up with clients for facility building rentals
* Facilitates requested set-up and resources to resolve problems as they occur
* Provides basic administrative assistance for the Office of the Registrar
* Serves as Tri-C Ad Astra/System Administrator to resolve User Interface and batch issues
* Provides guidance to the College Help Desk and resolves issues pertaining to Ad Astra tickets when appropriate
* Creates, updates, and edits Crystal Reports in Ad Astra for utilization and schedules reports as requested
* Trains new Campus Schedulers to use Ad Astra and provides onboarding procedures
* Collaborates with Campus Schedulers to conduct a yearly inventory of rooms
* Serves as backup to MATTC Concierge/Campus Scheduler to schedule courses and events
* Manages and edits websites, including KWeb Scheduling Website, Online Catalog and Registrar webpage
* Performs other duties as assigned.
REQUIRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
* Associate's degree and/or a minimum of 3 years' experience in a position involving observable customer service
* Experience with scheduling services
* Experience coordinating professional business and special projects
* Demonstrated record of handling multiple tasks, assignments and deadlines simultaneously
* Proficiency with Microsoft Business Suite, Visio and Adobe Pro
* Sensitivity to appropriately respond to the needs of a diverse population
KNOWLEDGE, SKILLS and ABILITIES
* Strong business communication writing skills
* Excellent organizational and communications skills
* Ability to meet established deadlines
* Ability to multi-task and work in a fast-paced environment
* Skills in keyboarding, basic grammar, and basic level word processing skills (MS Word)
* Maintain confidential student records
* Knowledge of Help Desk Software (Blackboard SmartView or similar)
* Knowledge of Ad Astra System
* Knowledge of the Banner student information system
* Knowledge of Crystal Reports or similar
PREFERRED QUALIFICATIONS
(Or equivalent job-related experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)
EDUCATION AND EXPERIENCE/TRAINING
* Bachelor's degree
* Experience with academic and event scheduling in higher education setting
* Experience with Ad Astra or comparable scheduling software
* Experience with Banner or comparable student information system
* Knowledge of SharePoint
CRITICAL COMPETENCIES
* Customer Service
* Collaboration / Inclusion
* Flexibility / Adaptability
* Time Utilization / Organization
* Results Focus
VERY IMPORTANT COMPETENCIES
* Servant Leadership
* Communication
* Continuous Improvement / Innovation
PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* The work is performed in a normal, professional office environment;
* The work area is adequately lighted, heated and ventilated;
* Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
* Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
Special Note: Target Starting Salary Range: $48,750 to $51,250
The final offer for the successful candidate is targeted to fall within this range, but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.