Description:
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Advanced Plumbing & Drain Cleaning is an Emergency Services company available 24 hrs – 7 days a week. We specialize in sewer/drain cleaning, water jetting, video inspections, and Jet-Vac services. We are currently searching for a Lead Service Coordinator with exceptional customer service and management skills.
Position: On-site at our Totowa, NJ office. Monday through Friday 8am-4pm.
As the Lead Service Coordinator, you will:
- Answer all incoming phone calls, e-mails, and direct requests and update information in the field service management program.
- Directly manage daily workflow for up to seven technicians and four helpers, including dispatching, updating schedules, and notifying customers.
- Manage all dispatch functions including emergency and non-emergency service work, site visits, and estimates.
- Manage and schedule all preventative maintenance.
- Generate and provide estimates and reports.
- Complete vendor registrations and provide certificates of insurance, W-9s, and other related documents.
- Input inventory adjustments to the field service management system.
- Be responsible for successfully building and maintaining customer relationships through exceptional customer service.
- Integrate with the field team and dispatchers to ensure team safety, optimize operations, and expand company growth.
- Assist in company growth through excellent CSR, a great attitude, and use of company resources.
- Work with the support of the business owners, operations manager, and other office staff.
Requirements:
- Must be able to work on-site at our office in Totowa, NJ.
- Minimum 4 years customer service experience, preferably in construction trades.
- Excellent computer skills, preferably with G-mail, Microsoft Office, Service Fusion a plus.
- Exceptional customer service, oral, and written communication skills.
- Great decision-making abilities.
- Must be able to manage fluctuating priorities, be a self-starter, and work with minimum supervision.
Benefits Available:
- 401-K
- 401-K matching
- Health insurance
- Dental insurance
- Paid sick leave
- Paid time off
- Employee assistance program
- Flexible spending account
- Life insurance
- Retirement plan
- Vision insurance
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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