Location: Harrisburg, PA Position Type: Hybrid **Must be on-site 1 day per month** Contract Length: 12 months, likely extension Position Overview: The ServiceNow Architect will align the ServiceNow implementation with the client's roadmap to ensure continuous alignment, gather business requirements, and architect solutions to meet business needs. They will oversee configuration, customization, and integration efforts, provide expert guidance on best practices, mentor junior developers, and ensure seamless workflows and data consistency across platforms while optimizing performance. ServiceNow Certified System Administrator (CSA) is required. Required Skills:
- 10+ years of combined experience in the design and architecture of ServiceNow solutions and integrations, including ITSM, ITOM, ITAM, CMDB, and other modules as required.
- 5+ years' experience working as a ServiceNow Lead Architect level.
- 1+ year experience working with ServiceNow's GenAI model Now Assist.
- Bachelor's degree in business management or information systems.
- Must have certifications that demonstrate a deep understanding of the ServiceNow platform, as well as the ability to design, implement, and manage complex solutions across various ServiceNow modules.
Certifications:
- Required: ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) - Multiple Modules.
- IT Service Management (CIS-ITSM).
- IT Operations Management (CIS-ITOM).
- Hardware Asset Management (CIS-HAM).
- Software Asset Management (CIS-SAM).
- Customer Service Management (CIS-CSM).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA).
- ServiceNow Certified Master Architect (CMA) .
- ITIL 4 Foundation.
- ITIL 4 Managing Professional.
Preferred Certifications:
- ServiceNow Certified Implementation Specialist - IT Business Management (CIS-ITBM).
- ServiceNow Certified Implementation Specialist - Performance Analytics (CIS-PA).
- ServiceNow Certified Implementation Specialist - Cloud Management.
- ITIL 4 Strategic Leader.
- ITIL Master.
- ITIL 4 Specialist.
- PMP or Certified Scrum Master.
Duties:
- Lead sessions with Business users to gather business requirements and architect solutions to meet the business needs.
- Capture business requirements and test cases to meet the requirements of the business in Microsoft ADO.
- Oversee the configuration, customization, and development of ServiceNow workflows and scripts, which includes ServiceNow's Automated Test Framework (ATF).
- Collaborate with stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable solutions.
- Create detailed functional and technical design specifications that align with the client's short- and long-term needs and leverage the capabilities of the ServiceNow platform and integration with third-party technologies effectively.
- Act as a trusted advisor, providing expert guidance on ServiceNow capabilities, customization options, and best practices.
- Mentor junior developers and staff in learning of ServiceNow and to be a champion for tech analysts.
- Identify potential challenges and propose innovative solutions to address them.
- Work closely with project managers, developers, and other teams to support the implementation of solutions.
- Provide technical oversight and ensure that the design is accurately translated into a functional solution.
- Design and oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes.
- Ensure data consistency and integrity across different platforms.
- Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions.
- Identify and resolve bottlenecks to enhance system performance and ensure projects stay within scope and timeline.
- Work with leadership to deploy certified and experienced resources, address talent gaps, and maintain communication on project status.
- Ensure adherence to security best practices, collaborate with security teams, and create technical documentation.
- Share knowledge within the team, stay updated on ServiceNow advancements, and build strong business relationships.
- Lead development roadmaps, present solutions to leadership, and collaborate on proposals that meet project requirements.