DescriptionOVERVIEW OF THE LODGES COMPANY: At the Lodges Company, we care most about the people we serve and the people we employ. Our goal is to create peaceful homes where our clients are supported physically, mentally and emotionally. The Lodges operates 12 residential care homes that offer 24 hour assisted living services. We pride ourselves on 'Family-style care in an at-home environment'. If you are passionate about caring for others, and knack for scheduling and creative problem solving, this position may be for you. This position is a key role for achieving our goals around ensuring our residents receive the care they need and an inviting place we would all be proud to call 'home'. Let us know if our values resonate with you:
- Dedicated- Unwavering devotion to support our company mission. Family-style care derives from dedicated professionals with a passion to help those in need no matter their background or abilities. You are there for residents, you are there for co-workers the same way you would be there for family.
- Open and Honest- Productively share feedback with the intention of bettering individuals and the company. All individuals deserve honest feedback. When provided in a thoughtful manner - it can significantly improve relationships and culture. Find a way to share comments in a way that will build up the individual, relationship and company.
- Takes Initiative- Independently assess and initiate action as you notice issues. If you notice something, do something. Addressing issues early helps contain and minimize effect. Everyone has the responsibility to step in and act.
- Chooses a Positive Attitude- Exert undoubted positivity while representing the company. Reframe challenges, be nice to others and assume responsibility. Find a way to encourage others while promoting teamwork.
- Problem Solver- Exercise your mind by creatively resolving issues. Do you have authority to make this decision? What is the most effective, positive, resident focused, way to resolve the issue? What are a few alternative solutions? Put a plan in place to solve and include your on-site supervisor when necessary.
- Puts Residents Above All Else- Residents are priority and must remain top of mind. Customize care plans, execute and refresh frequently. We all have competing interests; personal, financial, relational, societal...we ask, when faced with an issue, you prioritize the community of residents. We cannot, and should not, ignore any interest. However, an ideal solution sets our residents up to have the highest success rate.
RequirementsQualifications:
- Experience in Assisted Living preferred.
- Experience in Mental and Behavioral health preferred.
- CNA/ NAR or HHA Certificate preferred but not required.
- Previous experience in working as a caregiver with older adults with physical or mental health needs preferred.
- Scheduling/staffing experience preferred.
- Must be able to pass a criminal and/or abuse background check,and drug screening.
Specialized Knowledge and Abilities: This position requires the incumbent to:
- Passionate in driving customer satisfaction.
- Ability to reframe challenges to promote teamwork, problem solving and a positive culture.
- Excellent communicator.
- Excellent 'people skills' and a track record of using those skills effectively to promote a positive work culture.
Essential Job Functions and Tasks: Estimated time.
- 40% - On-floor Engagement and Schedule Management (CustX/Sat, CC)
- 30% - Inspire & Motivate (Lead-Rounds)
- 15% Direct Care (Labor # and Rounds)
- 10% Meetings & Admin
- 5% Expectations & Direction (Manage - VC, Metrics)
Job Function: Support and live out values and mission of The Lodges Company. Develop, monitor and evaluate systems, programs and services that address needs of a very challenging and diverse resident population as well as the goals of The Lodges Company. Other tasks include:
- Passionate about living out The Lodges Company core values.
- Responsible for the experience of customers that enter the community. This includes the experience of new potential residents and their supports through tours.
- Develop and sustain relationships with Operations Manager, Director of Nursing, Maintenance, Direct Care Staff, and residents.
- Responsible for the presentation of the community to ensure the community is in good condition, and the appearance is welcoming, clean and organized.
- Lead, manage and accountability of team.
- Oversite of delegated lead responsibilities including scheduling, activities, food and supplies.
- Other duties as assigned.
Job Function: Lead responsibilitiesTasks:
- Responsible for leading and assisting with assisting with special projects outside of the normal scope as assigned by supervisor.
- Active participant in interdisciplinary meetings that may be held offsite.
Job Function: Staffing/Scheduling Management
- Create and post the schedule for designated location within budgetary guidelines.
- Problem solves staffing situations.
- Foreshadow future staffing levels dependent upon census or extensive resident leave of absence.
- Manage staff overtime within company guidelines.
- Manage time off including PTO per company guidelines.
- Support Operations to ensure that all call-ins and tardiness are documented.
Job Function: Activity Lead Management
- Planning and facilitating daily, weekly, and monthly events to encourage socialization, relaxation, and recreation.
- Create resident activity calendar.
- Explain, train, and communicate planned activities with team.
- Assess whether activities were successful and adjust.
- Responsible for successful and engagement activity program at the site