Lead Store Supervisor - East Side Madison, WI
: Job Details :

DescriptionGeneral Summary:Supervise and support team productivity with guidance from manager, to meet established revenue and margin goals. This role contributes to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportiveservices.Supervisory responsibilities:Assists with recruiting, interview tours, and training employees.Supervises the daily workflow of donations, production and store.Provides coaching and supports constructive and timely performance evaluations.Documents witnessed behaviors for corrective action of employees for Manager's approval.Principal Duties & Responsibilities:Provide best in class service by greeting customers/donor and inviting to return, coaching all employees to do the same.Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.Ensures efficient production flow and production staff productivity working the process as needed, to maximize product output and the value of our donations.Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves.Monitors donor service and donor staff productivity, helping assist donors as needed.Trains staff and supports development as a mentor, providing actionable and constructive feedback in the moment, as part of creating a collaborative work environment.Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management.Accurately enters report data, identifying variances and trends to the management team.Assist with HRIS management functions including payroll, scheduling, labor hours, and reviews, as needed.Consistently perform all duties within the framework of our Core Values.RequirementsKnowledge, Skills & Abilities Required:Demonstrates higher level leadership skills relevant to the responsibilities of this role.Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public.Proficient with Microsoft Office.Travel Required: Travel up to 5%.Required education and/or work experience:2 or more years of retail or production supervisory experience.High school diploma or equivalent.A post-secondary degree can be used in lieu of work experience.Description of physical working environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.Must be able to clearly communicate.Ability to maintain a stationary position to be able to operate a computer and other office equipment.Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Employment Opportunity Employer:Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.#J-18808-Ljbffr