Lead Support Engineer (FULL-SCOPE POLY REQUIRED)
: Job Details :

LEAD SUPPORT ENGINEER (FULL SCOPE POLY REQUIRED)

Description:

As a Lead Support Engineer, you will provide direct, daily onsite support to a government customer crucial to national security, while operating in a highly challenging, dynamic team environment. Your responsibilities will require strong problem solving and technical skills to troubleshoot issues in a mostly Linux-based environment. Our client will provide technical training on additional systems (HPCC, ECL programming), if needed, in order to obtain proficiencies in the technologies and systems we provide that are critical to our customers mission.

Our client was founded to help government agencies charged with missions in homeland security, national defense and the intelligence community create actionable intelligence and deliver data-driven decisions. We are committed to innovation and continue to bring new solutions to our government partners to solve some of the most pressing challenges facing our nation.

Required Qualifications:

• Security Clearance: TS/SCI w/ full-scope lifestyle polygraph (FSP)
• B.S. Degree (M.S. preferred) in Computer Science/MIS, or related discipline
• 2-3 years of Linux Systems Administration experience
• Proficiency in leveraging scripting language(s) e.g.,: BASH, PYTHON, PHP, PERL, etc.

Preferred Qualifications:

Proficiency and experience in programming with Enterprise Control Language (ECL) in an HPCC system platform for big data processing

Optional Qualifications:

• Experience with Kubernetes container orchestration system
• Experience with Amazon Web Services (AWS) and cloud technology

Responsibilities:

• Diagnose and solve problems using scripts, maintenance tools, and technical skills
• Maintain required service level response and resolution times for all systems
• Diagnose performance problems using available performance tools and system indicators
• Develop onsite modifications that insure continuous improvement of tools and resources
• Take ownership of critical technical issues and develop processes or applications to enhance the teams ability to achieve its goals
• Testing of software and providing technical feedback to customer, 3rd party vendors, and development teams
• Work with team members to identify training opportunities and develop training programs or plans based on team objectives
• Display initiative and versatility in identifying, learning and developing technical skills