Lead System Administrator
: Job Details :

The TOS Lead Engineer is responsible for driving proactive IT solutions and strategies while overseeing complex technical escalations for clients. This role focuses primarily on proactive workstreams, including client audits, technology roadmaps, and the implementation of best practices, while also handling high-level, reactive technical issues. The TOS Lead Engineer collaborates with various teams to ensure client satisfaction, minimize service disruptions, and enhance operational efficiency.

Position Responsibilities:

• Adherence to daily time tracking with a minimum of 8 hours accounted for daily, ensuring billable utilization targets are met.
• Ability to pursue and acquire technical certifications to maintain a current skillset required to support our clients.
• Ensure regular and timely completion of Minimum Documentation Standards for each client
• Adherence to change management processes and ITIL standards
• Cross departmental communication with regards to events and changes transpiring at client sites
• Ability to work in close quarters at times, or lift/carry items in excess of 25Lbs
• Willingness to occasionally work outside regular business hours for urgent client issues or proactive initiatives.
• Maintain confidentiality in handling sensitive client and company information

Proactive Workstreams:

• Lead the design and implementation of technology strategies for clients in collaboration with their executive teams.
• Oversee client technology audits and lifecycle management, ensuring technology investments align with business goals and provide a positive ROI.
• Provide adherence and oversight to client standards and best practices
• Develop and execute long-term IT roadmaps, anticipating future needs and identifying areas for improvement.
• Ensure proper implementation and adherence to Best Practices for all clients, including patching, documentation, and network health assessments.
• Participate in the Change Advisory Board and Technology Committee to approve new technologies and changes.
• Collaborate with service delivery teams to address client pain points and recommend proactive solutions.
• Build and maintain strong relationships with clients, leading periodic business reviews to align technology strategies with client objectives.
• Provide strategic guidance on emerging technologies and trends, focusing on efficiency, cybersecurity, and innovation.
• Maintain comprehensive process documentation for proactive workstreams and client interactions.

Reactive Workstreams:

• Serve as the escalation point for critical and complex technical issues, ensuring swift resolution of major incidents.
• Provide onsite and remote support for high-priority technical issues when necessary, ensuring client SLAs are met.
• Oversee technical aspects of client onboarding, ensuring smooth transitions and integration into existing systems.

Knowledge, Skills, and Abilities:

Proven experience in a technology leadership role, developing IT strategies aligned with business objectives.

Strong technical expertise in firewall/security appliances, switching/routing, wireless technologies, Windows Server OS, SQL Server, and cloud computing (Azure preferred).

Strong understanding of IT service management frameworks (e.g., ITIL) and change management processes.

Excellent communication skills with the ability to interface with all levels of client organizations, from IT personnel to C-level executives.

Ability to multitask, manage time effectively, and prioritize proactive workstreams while handling occasional reactive issues.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).

At least 4 years of experience in a senior technical or technology leadership role, with a strong background in managed IT services or consulting environments.

Professional IT certifications such as VMware VCP, CCNA, Fortinet NSE 7, or similar are highly desirable. Additional certifications in cybersecurity (CISSP, CEH) or cloud platforms (AWS, Azure) are a plus.

Demonstrated experience in developing and implementing technology strategies that align with business goals and delivering measurable improvements.

Excellent communication skills with the ability to manage relationships with both technical teams and C-level executives.

Proven ability to lead and mentor technical teams, with a focus on proactive service delivery and continuous improvement.

Strong problem-solving and troubleshooting skills, with the ability to manage high-level technical escalations effectively.

WHAT'S IN IT FOR ME?

• Health, Dental, Vision Insurance
• 100% Company-paid Disability Insurance/Life Insurance
• Responsible Paid Time Off
• 401K Matching
• Paid Certification Training
• LAN Parties
• Team Building (camping, Breakout Games)
• Monetary Tenure Recognition

Professional Overview

• In business since 1984
• Large regional business with 6 locations across the Southeast Region
• Ranked as a top MSP in the World by MSP Mentor
• Member of 35B association; offerings services throughout the US
• Professionally managed using Best in Class metrics and procedures

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.