Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we're committed to being the premier employer of choice. We're proud to have ranked among AmericanBanker magazine's Best Banks to Work For almost every year since 2013, as Best Employer from Utah's Best of State, among the Best Places to Work in Idaho, and among the Salt Lake Tribune'sTop Workplaces. Make the leap into a new era of banking. Let us transform your career.We are now accepting applications for a Lead Teller (Client Service Associate Lead) to join the team located at our Pocatello/Yellowstone branch in Pocatello, ID. Work closely with members of the community by helping them build a better financial future. You'll become a banking expert and guide clients to products and services that will improve their everyday lives. You will also be working with employees who are there to support you, your family, and your career aspirations. Take your first step in your banking career and gain invaluable insight into our operations, procedures, and abilities that make Zions Bank one of the premier banking institutions in the west. We look forward to having you join the Zions Bank family!Minimum pay is $18 per hour Work schedule is: Monday - Thursday 9 am - 5pm, Friday 9am - 6pm The role will:
- Lead the daily activities of client service associates.
- Coach and counsel branch staff to improve customer service, sales and operational skills by providing on-the-job training.
- Help develop action plans to meet individual and branch goals.
- Ensure the branch provides quality service while protecting against loss.
- Maintain advanced knowledge of branch operations.
- If needed, supervise branch activities in the absence of, or in conjunction with branch management team.
- Expand our client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking.
- If needed, be responsible for processing cash transactions and other customer service duties within the branch.
- Perform other duties as assigned.
Qualifications:
- 2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
- Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
- Working knowledge of math.
- Must have solid balancing and customer service skills.
- Ability to cross-sell bank products based on clients' needs.
- High School diploma or equivalent.
- Bilingual in Spanish and English a plus.
Benefits:
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products