Lead Tools Support Engineer - 1657 Location: Coppell, TX or Tampa, FL - Hybrid - 3 days onsite Relocation: No Employment Type: Contract to hire - contract term 6 months Residency Requirements: Those authorized to work in the US are encouraged to apply. Client cannot sponsor or transfer visas at this time. Must have:
- Experience in managing licenses, creating users, and setting up projects.
- Micro Focus ALM/QC/Octane Administration
- Installation, upgrades, patch implementation, and environment design.
- Customization of user roles, workflows, and project entities.
- Cross-project customization and template development
- Scripting and Automation
- Proficiency in VB scripting and Microfocus QC/ALM OTA API.
- Experience with automating repetitive tasks and tool-related scripting.
- SQL Query Development
- Ability to write and execute SQL queries for data extraction, reporting, and customization.
- Integration with Other Tools
- Experience integrating ALM with Micro Focus and third-party tools.
- Tool Configuration and Customization
- Ability to configure dashboards, develop custom reports, and create workflow designs.
- Monitoring and Maintenance
- Proactive monitoring of ALM environments, servers, databases, and license usage.
- Project Migration and Management
- Experience migrating projects to newer versions of ALM and maintaining ongoing usage.
Job Responsibilities
- Micro Focus ALM Admin
- Responsible to administrate QC server licenses.
- Responsible for creating new users.
- Responsible for creating new projects.
- Usage Monitoring and reporting.
- Quality Center Customization support.
- Work closely with all engineering domains to support ALM tool related topics.
- Support PMT organization to deploy current and new tools suites to engineering projects.
- Develop training material and train users on using the ALM tool per the process.
- Develop training material and train team on how to support ALM tool for user community.
- First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
- Support users by creating tool related scripting and automation of repetitive tasks.
- Support engineering teams to extract charts and dashboards from the ALM tools.
- Support Configuration Manger, Change and Problem Resolution manager to monitor and extract audit reports from the ALM tools.
- Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
- Monitoring
- Support multiple projects across different time zones.
- Administrative tasks for Application Maintenance
- Microfocus QC / ALM / Octane installation, upgrade and environment design
- Migration of projects to latest version of the application
- New patch implementation
- Validation and verification of the upgraded environment and projects
- Microfocus QC /ALM / Octane project creation and maintenance
- Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
- Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
- Administrative tasks for implementing MF QC / ALM functionality.
- Experience implementing new functionality.
- Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
- Designing and developing workflows and configurations
- Development of template projects and cross project customization
- Customizing within the dashboard/reporting module
- Identify, analyze, and mitigate project and operational risks.
- Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
- Development and communication of tool usage
Job Summary
- In this position, you will support engineering project teams on ALM tools related topics such as - tool roll out, configuring tools to project and business needs and training. Additionally, you will be the first point of contact for user management, troubleshooting, co-ordination with IT on ALM tool related topics.
- Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
- Excellent organizational and interpersonal skills (required)
- Excellent time management skills (required)
- Excellent written and verbal communication skills (required)
- Excellent analytical and problem-solving skills (required)
- Ability to work independently with minimal supervision (required)