Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of LuxuryEmbark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a Lady or Gentleman of our esteemed team, you'll be entrusted with the art of delivering the impeccable Gold Standards that have made the Ritz-Carlton an epitome of excellence across the globe.The Essence of Excellence: The Gold StandardsThe Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.The Employee PromiseAt The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.Essential Functions
- Presents learning information to all employees using various instructional techniques or formats, such as classroom/virtual facilitation.
- Develops training programs using various forms and formats, including group discussions, surveys, lectures, simulations, and videos.
- Consults with employees and managers on the creation of individual development plans, accountability, and transfer of behaviors on the job.
- Facilitates and administers compliance training and other courses on an ongoing basis.
- Partners with HR, and collaborates to organize, and present various forms of orientation, and skills training for employees.
- Assists in launching and administrating the company's annual Performance Management process and associated technologies.
- Ability to design, develop, and implement programs, policies, and strategies tailored to meet training and organizational development needs and goals for all levels of the organization.
- Reviews evaluations/assessments regarding the effectiveness of training courses, and objectives, and adjusts programs, as necessary.
- Develops, manages, determines, and approves the day-to-day operations, processes, employee records, templates, procedures, and maintenance of the LMS.
- Creates and provides ongoing reporting and analysis regarding performance of programs, content, users, and execution for the company's business requirements, initiatives, and strategies.
- Builds and deploys online courses via LMS and ensures that learning solutions meet the ever-changing needs of the company.
- Performs other duties as assigned.
Competency
- Bachelor's degree
- Minimum of 5 years of classroom facilitation experience, including experience delivery using virtual communication tools and course development
- Minimum 5+ years of experience as a Learning and Development Specialist or equivalent
- Minimum 5+ years of experience as an administrator in any Talent Management technology, including LMS and Performance Management Systems, such as Workday, Axonify, etc.
- Proficiency using MS Office Suites, including Word, Excel, PowerPoint, and Teams
- Minimum of 5 years of experience as a LMS or Talent Management system administrator preferred
- Instructional Design knowledge preferred
- 15% travel required
Work Environment
- Hybrid schedule (in-office a minimum of 3 days a week)
- Local candidates are strongly preferred
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.