Job Overview:
The Learning Experience Manager, (Service and Install Training), will be responsible for the development of a nationwide service and install training strategy for Marvins dealers and channel partners. This will include creating programs to support our partners in the proper installation and servicing of Marvin products through a blended learning approach that will include classroom training, virtual learning and self-directed learning solutions. They will be responsible for the rollout of these programs, the ongoing development of the programming and reporting on results. This role will lead a team of regional Service and Install Learning Specialists that will execute and support these programs. This role requires knowledge and skill in adult learning strategies, field service and install, program development, and learning facilitation.
Highlights of your role:
- Assist in the development of the service and installation training strategy in support of Marvins dealers in partnership with the Learning Experience and Service leadership teams.
- Determine the service and installation programs and content needed to support the strategy.
- Work with the Marvin instructional design team to create the content needed to support the service and installation training strategy.
- Provide leadership and mentoring to direct reports. Sets expectations and effectively manages team contribution, performance, and engagement within the team and internal stakeholders.
- Collaborate with the Field Service team and Customer Service team to stay in sync with reported issues and adjust programing to address.
- Collaborate with the Sales, Field Service and Customer Service teams to address any service and installation related training needs that internal Marvin employees may have.
- Stays current on installation and service topics to increase effectiveness of
- Provide regular communication and reporting on service and installation training programs to appropriate audiences.
- Oversee learning projects to ensure completion of deliverables on schedule and within budget.
- Execute with strong project management skills, monitoring work-plans and managing against milestones, knowing what to prioritize and why, knowing who to keep informed and when to escalate.
You're a good fit if you have (or if you can):
- Bachelors degree or equivalent industry experience
- 5+ years of experience in learning and development
- 5+ years of experience as a people leader
- 5+ years of experience in learning facilitation
- Experience with installation and service training
- Ability to travel nationwide 50% of workdays, which will require overnight stays
- Construction knowledge/building experience and/or Installation Masters Certified a plus
Also want to make sure you have:
- Superior relationship management skills with the ability to collaborate effectively and partner well with others to build strong and trusting relationships.
- Ability to learn all aspects of Marvin products.
- Ability to learn all aspects of installing and servicing Marvin products.
- Experience in learning facilitation across multiple modalities.
- Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant vs. what is noise to the audience.
- Strong initiative and solid judgement abilities/skills; must display a balanced, objective approach and sound judgment when recommending a course of action.
- Nimble, resilient, and adaptable to the ever-changing environment and offer creative solutions based on experience and industry trends.
- Ability to work independently and with a sense of urgency.
- Ability to provide an independent point of view on people and issues while having the courage and sensitivity to deliver tough messages to leaders and employees.
- Demonstrated effective problem-solving and decision-making skills.
- Strong influencing skills when recommending and implementing solutions with business partners.
- Project management skills and ability to juggle and prioritize multiple responsibilities.
We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!
Marvin is an Equal Opportunity Employer:
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.