At Thompson Truck Group our desire is to be your employer of choice. We offer exceptional opportunities and career paths for those who love East Tennessee and a work environment that instills cooperation, accountability and rewards outstanding performance. Our employees and the company's involvementin the community have helped Thompson Truck Group grow and improve the quality of life in the community to assure continuing growth into the future.What We Offer:
- Health, dental and vision insurance
- 401(k)
- Life insurance
- PTO/ Holiday Pay
Accountabilities:
- Perform assigned tasks in compliance with Idealease policies, procedures, and Best Practices Accurate completion of repair orders
- Keep accurate notes on repair orders to ensure accuracy
- Maintain a clean and safe work environment
- Interface easily with Idealease/dealer computer system
- Basic computer skills in order to navigate the Navistar Service Portal for diagnostics
- Support other technicians in repairs with the interest of the customer
- Maintain/attain required skills to be a qualified state inspector (DOT)
- Maintain confidentiality with respect to Idealease/dealership information
Minimum Basic Skills:
- Knowledge of basic engine and driveline
- Knowledge of basic electrical
- Knowledge of cab and suspension
- EPA 609 Certification
- Trailer preventative maintenance work
- Knowledge of air, hydraulic, and full power brake systems
- Perform preventative maintenance on all fleet equipment to include reefer units & lift gates
- Diagnose and repair various concerns on reefer units and lift gates
- Special projects as assigned by Service Manager
Trade Skills, Knowledge and/or Experience Required:
- Provide own hand tools up to 1/2 in. drive
- Knowledge of proper use of all tools
- Inspection and lubrication
- Cab, frame, front axle, steering gear & springs
- Brake system, air and hydraulic
- Clutch, transmission and differential
- Engine tuneup, electrical/electronic testing
- Overhaul, major components
- Trailer repairs
Skills, Knowledge and/ or Experience Required:
- Customer focused
- Knowledgeable of medium and heavy duty International truck product
- Good written and verbal communication skills
- Organizational skills
Educational Requirements:
- High school diploma or equivalent, special technical training
- Honesty and integrity
- CDL license
- A full service lease technician may be asked to complete other duties to include fueling, washing and delivering of leased vehicles
- Excellent communication skills, including an awareness of others and an effective listening ability
- Customer appreciation, a desire to satisfy customers and the ability to instill customer
- confidence
- A commitment to customer satisfaction by addressing potential issues proactively.
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