Description
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
As a Leasing Agent at Arrivé, you will be the face of our organization and have a chance to engage with prospective and current residents while utilizing and developing customer service and sales skills. You will engage in marketing, and be part of the operations of multi-million dollar assets.
Benefits/The Good Stuff
- Wage: $22-$25 per hour DOE; eligible for leasing and renewal bonuses
- Schedule: Full Time 9am-6pm, one weekend day required
- Hours per week: 40
- 100% Employer Paid Medical, Dental, and Vision for Full Time Employees
- Short and Long Term Disability for Full Time Employees
- Life Insurance for Full Time Employees
- Employer Matched 401(K)
- PTO Plan for Full Time Employees, and Holidays
- Generous parental leave and family medical leave
- $75 Monthly Cell Phone Stipend
- Free Parking
- Community involvement
- Happy hours and team events
- Professional development
A Day in the Life
Marketing and Leasing
- Comply with all Fair Housing Laws and Landlord-Tenant Laws.
- Responsible for owning the customer experience to drive new leases, lease renewals, and overall resident, tenant, and prospect satisfaction.
- Responsible for projecting a positive image and experience to prospective residents and the public while leasing and conducting tours of properties.
- Assist with marketing efforts including providing implementation, sales data lead tracking, customer surveys, resident retention follow up and market surveys.
- Advertising for available units via Craigslist and other media.
- Meeting leasing goals and tracking results.
- Drive promoting the properties' social media channels.
- Assist in the implementation of a lease renewal strategy.
- Attend leasing, marketing, and management meetings as required.
- Strategic positioning of signage and collateral, including neighborhood outreach.
- Utilize leasing systems to streamline and organize processes.
- Complete the leasing process with clients which includes but is not limited to performing unit walk-throughs, evaluating credit/application outcomes, and completing all leasing documentation.
Resident Relations
- Establish and maintain positive relationships with residents and the community.
- Manage package system to ensure carriers and residents deliver and receive parcels safely and efficiently.
- Maintain professionalism in all interactions with staff, residents, tenants, and vendors.
- Identify and clarify the needs of a resident, tenant, or co-worker and respond to these needs quickly.
- Maintain regular communication with residents, coordinate resident events, and conduct resident satisfaction surveys.
Maintaining the Physical Asset
- Cleaning models, touching up vacant units, and spiffing apartments prior to move-in.
- Respond quickly and appropriately to emergencies.
- Keep your workspace, office, and leasing path tidy and organized.
- Educate yourself on proper safety and quality control measures in place.
- Understand available emergency resources in response to risk.
Administration
- Manage and maintain both physical and digital resident, vendor, and project files.
- Communicate effectively with residents, Blanton Turner employees, managers, and vendors (verbally and in writing).
- Update leasing software with new leads, tours, and pulling residents through the steps of the move-in process.
- Help track, prepare, and execute move-ins and move-outs.
- Work on special projects as needed.
Requirements
- Previous leasing experience an asset.
- Ability to multi-task and prioritize workload to meet deadlines.
- Computer literate; proficient with productivity software including MS Office, SharePoint and Google Docs.
- Detail oriented with strong organizational skills.
- Exceptional communication and interpersonal relationship skills.
- Experience working with the public in a retail or sales environment.
- Friendly with a good sense of humor.
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