Gillespie Group is seeking a Full-Time Leasing Specialist to join our GG family for our Downtown and East Lansing area apartment communities! Our ideal team member is self-motivated, customer service focused, and a team player.CORE VALUES:
- Positive Team Player
- Creative Solution Oriented
- Industrious
- Knowledgeable
- Trustworthy
RequirementsRESPONSIBILITIES & PROJECTS:
- Effectively show the community, model or available apartments to prospective residents.
- Apply product knowledge to customer needs by communicating the features and benefits with the ability to successfully close a sale.
- Application screening and qualification, generating lease documents and effective resident communications.
- Maintain product knowledge of assigned property and major competition rates through site visits, online and telephone surveys.
- Oversee and follow property renewal program and maximize resident renewal conversions.
- Work collaboratively as part of a team to accomplish property goals.
- Excellent customer service skills through multi-facets of communication, including written, virtual, telephone, in-person and email.
- Clear and consistent communication between the leasing office team and service team.
- Contribute to cleanliness and curb appeal of the community on a continual basis. Prepare and distribute resident communications.
- Monitor advertising effectiveness.
- Assist the property manager with the day-to-day operations of the community.
- Ability to address concerns and solve problems in a professional and productive manner.
- Abide by all local, state and federal Fair Housing guidelines.
QUALIFICATIONS:
- High school diploma or equivalent
- Prior customer service experience.
- Maintain a professional appearance and positive attitude.
- Excellent written and verbal communication skills.
- Prior leasing experience preferred but not required.
- Knowledge of Microsoft Office and Outlook.
- Understanding of sales and marketing concepts.
Gillespie Group values our team members and are looking to empower those who are interested in a career, not just a job. If this is you, please send your resume our way today!