Job Type Full-time Description We are Valiant Residential We are bold and resolute in our dedication to providing the best in next-generation property management. As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents. We have invested more than 37 years in developing a premier platform for the clients we serve. Whether starting from the acquisition stage or transitioning into a management change through the investment lifecycle, we have a strong track record of delivering long-term returns to our clients. At Valiant Residential, we live by our mission to innovate property management by developing prosperous partnerships and cultivating compassionate people driven by a Valiant spirit. Job Summary: The Leasing Consultant is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus. Responsibilities:
- Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
- Prepare move-in packages and lease paperwork.
- Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures.
- Inspect models and available market ready units; communicate related service needs to the Community Manager.
- Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
- Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
- Assist in monitoring renewals. Distribute and follow up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
- Professionally represent the company at all times.
- Accept rental payments and give them immediately to the Assistant Community Manager.
- Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures.
- Assist management team with other various tasks as required.
- Consistently implement policies of the community.
Requirements Position Requirements:
- Experience in working with the public and/or sales.
- Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
- Demonstrate an ability to support and contribute to the community team.
- Demonstrate strong oral and written communication skills.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two (2) years experience in previous relevant customer service.
- Neat, clean, and professional throughout the workday and/or whenever present in the community.
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Education: High School Diploma or Equivalent Physical Requirements:
- Must be able to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
- Must be able to walk the property for up to 8 hours (or more) in various weather conditions.
- Must have the ability to climb stairs to show properties to prospective tenants.
- Must be able to lift up to 30 lbs. as needed.
Consistently ranked as a Top Places to Work by the Oklahoman, Houston Chronicle, and Dallas Morning News, Valiant Residential is proud to be a key player in the property management industry. In addition to exciting opportunities for growth and development, we pride ourselves on providing outstanding benefits and time off. Benefits:
- 3 Medical Plans to choose from (1 plan is free to team members)
- Dental
- Vision
- Life Insurance (free to team members)
- Voluntary Life Insurance and Ancillary plans for purchase
- 401k plan with Company match
Time Off:
- PTO (personal time off)
- Sick Time
- Floating Holidays (2 per year)
- Your Birthday off with pay